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Mitel Forums => Mitel Software Applications => Topic started by: mitelrvtd on August 31, 2020, 04:59:10 PM

Title: Nupoint Call Flow disable ability to skip a message by pressing a key
Post by: mitelrvtd on August 31, 2020, 04:59:10 PM

In our NuPoint call flows, we have a variety of messages and we don't want callers to be able to skip them by pressing a key on the phone.

As of now they can just by pressing any key.

Is there a way to make the messages "unskippable"?

Thanks

Title: Re: Nupoint Call Flow disable ability to skip a message by pressing a key
Post by: johnp on August 31, 2020, 05:25:07 PM

Need to see how this is set up. Is this a menu playing or just a message

Title: Re: Nupoint Call Flow disable ability to skip a message by pressing a key
Post by: mitelrvtd on August 31, 2020, 05:28:24 PM

It is a message, not a menu
Thank you

Title: Re: Nupoint Call Flow disable ability to skip a message by pressing a key
Post by: Ronan on September 01, 2020, 04:45:55 AM

I just made a test and indeed pressing a key will skip the message, I didn't know that.

Title: Re: Nupoint Call Flow disable ability to skip a message by pressing a key
Post by: johnp on September 01, 2020, 05:53:33 PM

Also did not know that. Might set them up as menus that accept 1 dtmf digit, with one repeat and make all digits repeat the same menu. There are instruction on the KB on how to export callflow recordings

Title: Re: Nupoint Call Flow disable ability to skip a message by pressing a key
Post by: mitelrvtd on September 02, 2020, 12:24:23 PM

Ok, sounds like I would be looking at replacing the Messages with Menus, there is just a lot of them.

I have also gone through the export recordings procedure and I'll probably do that if needed or hopefully repoint the new Menus to the correct recording in the xml.

Thanks all