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Mitel Forums => Mitel Software Applications => Topic started by: ace3 on August 27, 2020, 06:12:33 PM

Title: MiVoice Office App Suite call reporting. Can I show users with zero calls?
Post by: ace3 on August 27, 2020, 06:12:33 PM

First time poster, long time reader!
We have scheduled reports sent from MiVO App Suite at regular intervals throughout the day.

If someone doesn't make (or receive) any external calls by the time the first report is generated & sent, they simply don't show up on the report.

Is there any way to get them to display on the report, but with zero's for inbound and outbound?

Thanks for your help!

Title: Re: MiVoice Office App Suite call reporting. Can I show users with zero calls?
Post by: johnp on August 28, 2020, 03:35:15 PM

I don't think reports will show a user with a zero call count

Title: Re: MiVoice Office App Suite call reporting. Can I show users with zero calls?
Post by: ace3 on September 04, 2020, 03:46:42 PM

Quote from: johnp on August 28, 2020, 03:35:15 PM

I don't think reports will show a user with a zero call count

Fiddlesticks. That's what I figured. Thanks!