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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Gasmanz on May 31, 2016, 05:23:25 PM

Title: Calls to Ring Group to have Music on Hold instead of ringing
Post by: Gasmanz on May 31, 2016, 05:23:25 PM

Can someone please tell me how you have Music on Hold played to callers that are waiting to be answered in a Ring Group?

Is it just a Class of Service option?

Title: Re: Calls to Ring Group to have Music on Hold instead of ringing
Post by: ralph on June 01, 2016, 08:04:45 AM

I ~think~ the COS timer would be the "Auto Campon" timer.   I think if it's set to >0 the call will camp on and the caller will hear MOH.

I'm very not sure on this.  I really can't remember if the caller will continue to hear ringing when camped on or not.

Ralph

Title: Re: Calls to Ring Group to have Music on Hold instead of ringing
Post by: Gasmanz on June 21, 2016, 09:01:19 PM

Didn't change the ringing  :(

I have had confirmation that this is only possible if you use ACD paths.