Messages

16

Mitel MiVoice Business/MCD/3300 / Embedded Mail not Answering

« on: May 07, 2021, 08:22:41 AM »

Embedded mail will only answer when a user dials the mail to get into their own mailbox.   Extensions that should go to mail on a no answer just keep ringing,  the auto attendant is not answering on inbound calls.

I checked the sets and they are set to reroute on the 1st alt, also the Auto Attendant is a DID with a analog set rerouted always to mail. 

Also If I point the DID to be answered by an IP set the set doesn't ring.

The system is a CXII,   I think it may be a defective DSP Module but am not sure.

17

Mitel MiVoice Business/MCD/3300 / Re: Copper Trunks Not Releasing

« on: April 14, 2021, 03:21:57 PM »

In my lab Calling Party Disconnect and Ignore Far End Disconnect is set to NO and it works fine.

But I will try it out on Customer System

18

Mitel MiVoice Business/MCD/3300 / Copper Trunks Not Releasing

« on: April 14, 2021, 11:36:07 AM »

The user receives an inbound call then transfers the call to a external number connecting two trunks together.

When the call is completed the Mitel keeps the trunks in a busy state and doesn't release.

The CO is sending the Disconnect message but the Mitel is not releasing.

19

Mitel Software Applications / Mobile Client Crashing on Samsung S20

« on: March 18, 2021, 01:00:32 PM »

The Collab server version is 9.1.3.301 and the Client version is 9.2.153 and the users says the MiCollab Client Keeps crashing.

20

Mitel MiVoice Business/MCD/3300 / Delayed Audio Cut Through

« on: March 18, 2021, 10:22:08 AM »

Calls come in to System A on analog trunk and is answered by Embedded mail AA on system B,  If you 0 out you get sent to reception on SystemB and sometimes reception is forwarded to a set on System A.

There is a 3 to 4 second Delay before the caller hears audio from the phone reception had forwarded the call to.    No delays when the call is answered by AA.

21

Mitel Software Applications / Losing Embedded Audion in Power Point during File Share

« on: February 12, 2021, 08:16:57 AM »

When sharing a Power Point file in a AWV conference any embedded audio is lost and can't be heard by anyone.


Thanks

22

Mitel Software Applications / AWC Conference Date only goes to 2020

« on: January 04, 2021, 02:03:40 PM »

Customer sent me a screenshot from the Collab Portal from trying to create a conference and the drop down for the year only goes to 2020.  The date and time in sever-manager is set to look and a time server and has the correct date and time.

Do I need to upgrade or is there something else I can do.   Haven't found much on google.

23

Mitel MiVoice Business/MCD/3300 / Intermittent Trouble with Nupoint answering

« on: December 15, 2020, 01:36:31 PM »

User has a deskphone and Collab on Mobile.  The user will receive an incoming call and after answering the caller will be put in the mailbox and the user can also hear the Mailbox greeting and hear the caller leave a message.

Not sure if this is a PBX trouble or a Nupoint trouble.

24

Mitel MiVoice Business/MCD/3300 / Hardware ID Blank in the Licenses and Options form

« on: December 07, 2020, 01:11:12 PM »

I have two systems clustered that were recently upgraded to the newest release of MiVB software.

The hardware ID does not show up in the licenses and options form,  the system is failing at getting the date and time but the form shows it is correct and there are can't get property core package in the logs as well.

Also when in the system I can't run maintenance commands,   I get error Failed to submit command to DSA.

25

Mitel MiVoice Business/MCD/3300 / 6940 Options Menu

« on: October 14, 2020, 11:28:18 AM »

When I press the Options key I get two pages of menu options and the option to login to advanced menu options.

I have a phone on a different PBX and I get only 4 options after pressing the key and I need to login to Advanced to get the rest of the menu.

Both phones have the same firmware version but are on two different systems.

26

Mitel Software Applications / Nupoint MWI keys not working

« on: September 25, 2020, 10:04:53 AM »

The main lamp on the sets work fine but if you have a MWI key of another extension on your set the lamp does not go out after checking the message.   It also stops blinking and stays solid. 

Feature Access codes, and trying to clear the lamp from the Nupoint does not work.   The lamp only clears after a Reboot of the set.

We are using 9.0 SP3 pbx version.   I think it could be a firmware version.   They have 53xx and 69xx phones.

27

Mitel Software Applications / Re: Collab Client on Iphone

« on: September 18, 2020, 08:21:39 AM »

9.1.3.12

28

Mitel Software Applications / Collab Client on Iphone

« on: September 17, 2020, 03:50:09 PM »

Is anyone else experiencing lots of issues with Collab Client on Iphone. 

I have a customer that is constantly bringing issues to me with Collab Client.   They hated the call quality on the softphone,  calls are dropping and now when they call into a Conference service they use after entering the Conference ID they get Dead Air.

I can call the same service from MiCollab Client on Android and no issues.

29

Mitel MiVoice Business/MCD/3300 / Lines Alarm I have never seen before

« on: August 26, 2020, 09:16:07 AM »

I have a lines Alarm on a system and when I run the Show Faults Alarm command in maintenance it says I have 1 fault.

Cab  Shelf   Slot            Card Description         Total Faults
 1       3       3              IP125Ax IP Line                 1

I am seeing dropped packets in the Logs.

30

Mitel Software Applications / Firewall Slows Down MBG

« on: August 13, 2020, 08:38:10 AM »

Trying to get Collab Client working as a teleworker and the customer put a network address translation in his firewall to point the external IP to the Teleworker MBG and now when you browse to the MBG it takes a long time to get into it and moving around the menu options are very slow.

When the NAT is removed the MBG works as normal.