Messages

16

Mitel Software Applications / Re: Trunks and TW users?

« on: April 29, 2016, 03:16:10 PM »

I thought so too. I am positive I have done it before. According to my boss the SE said you need different IPs. My response was that is what ports are for.

17

Mitel Software Applications / Trunks and TW users?

« on: April 29, 2016, 03:06:00 PM »

SE is telling me that a single MBG server cannot have SIP trunks and remote users. Are they really mutually exclusive? I always thought you could run both on the same box.

18

Mitel Software Applications / RAM

« on: November 12, 2015, 03:16:54 PM »

Is there a way to see what is using memory on NPM on MAS? I have a site that is using 96% of memory at all times. 75 users and only NPM running shouldn't do that even with only 4 GB of RAm.

19

Mitel Software Applications / Login name

« on: September 16, 2015, 01:30:06 PM »

Does anyone know how to change the login name in the authentication section in Users and Services on MAS? Had a few phones in service, people changed and then the new users where updated here. Fist, last and display name updated, but login name stays with the old user and is grayed out.

20

Mitel Software Applications / Line failure

« on: September 14, 2015, 03:26:19 PM »

Has anyone ever seen "line failure" on a MiCollab Console? Waiting on the problem report to send this one off.

21

Mitel MiVoice Business/MCD/3300 / Strange log

« on: September 07, 2015, 07:33:18 PM »

Can anyone shed any light on this log?

Software
4584
Warning
(Time stamp)
Call control - Software
RGMGR: cannot translate msid to swid

That's most of the log anyway. Lazy fingers on a smartphone.

22

Mitel MiVoice Business/MCD/3300 / Re: 5540 DND

« on: August 27, 2015, 03:29:48 PM »

If you are trying to use the 5550 to send guest services functions to another nose it isn't going to work.

You need the 5550 or the soft console(forgetting the branded name of it right now).

23

Mitel MiVoice Business/MCD/3300 / Re: Interflow Timer

« on: August 27, 2015, 03:27:59 PM »

Look through the queue and make sure it only references the new RAD.

24

Mitel Software Applications / Silent monitor log

« on: August 27, 2015, 01:09:19 PM »

Is there any way to run a report to see who is monitoring people using MiCCM 7.1?

25

Mitel MiVoice Business/MCD/3300 / System Totals

« on: June 19, 2015, 03:05:30 PM »

When I run a System Totals command on MCD 7.1 and it shows my 192 DNI on sx200 bays and 20 DNI stations. What are those 20? Embedded VM ports?

26

Mitel MiVoice Business/MCD/3300 / Wake up call logs

« on: June 18, 2015, 03:02:51 PM »

Is there a way to view the wake up logs without a printer? MCD 6.0.

27

Mitel MiVoice Business/MCD/3300 / Re: Conferencing suddenly stopped working site-wide (internal and external)

« on: June 16, 2015, 08:21:21 PM »

Most likely the DSP not the echo canceller.

28

Mitel Software Applications / Hold time report

« on: June 05, 2015, 11:14:52 AM »

Is there a report I can run in MiCCM 7.1 that will show me hold time by media server?

Customer wants total time or average by call of time in queue or on hold.

29

Mitel MiVoice Business/MCD/3300 / Re: ACD Agent DSS Key

« on: June 01, 2015, 05:16:07 AM »

If they want to supervise the agents, I suggest MiContact Center Management.

30

Mitel MiVoice Business/MCD/3300 / Re: Cannot Access ESM 3300 CX II

« on: May 21, 2015, 09:14:24 AM »

When connecting to the controller are you doing so directly or across the LAN? Just for fun, try the VLAN_Off command.