46
Introduction and Announcements / Mitel to merge with Avaya?
« on: April 25, 2019, 10:33:15 PM »
Did anyone else see this?
Mitel is making a bid to merge with Avaya.
Ralph
Mitel is making a bid to merge with Avaya.
Ralph
News:
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47
Non-Mitel Chatter / Rugged-ized Mitel 5340 IP Phones
« on: January 12, 2019, 11:14:53 AM »
If you've ever wanted a more rugged version of the 5340, we've got them.
I think we have ~400 of them. Brand new. All fully warrantied.
My company, Wesley Clover Solutions, licensed and branded them. They're fully compatible with all existing Mitel 3300 systems.
Originally engineered for use by Financial traders, which tend to be ~very~ hard on phones, they're a great fit for any environments where more durable plastic and solid bases are required. This product has been superseded by our new Eclipse Trading turret for the financial markets vertical so we now have a warehouse full of them.
I've put together a quick video to show the phone on my Linkedin page. You can see it by clicking here
While you're there, connect with me on Linkedin.
You can get pricing by calling Al Pigliacelli at 212-561-1327
Ralph
I think we have ~400 of them. Brand new. All fully warrantied.
My company, Wesley Clover Solutions, licensed and branded them. They're fully compatible with all existing Mitel 3300 systems.
Originally engineered for use by Financial traders, which tend to be ~very~ hard on phones, they're a great fit for any environments where more durable plastic and solid bases are required. This product has been superseded by our new Eclipse Trading turret for the financial markets vertical so we now have a warehouse full of them.
I've put together a quick video to show the phone on my Linkedin page. You can see it by clicking here
While you're there, connect with me on Linkedin.
You can get pricing by calling Al Pigliacelli at 212-561-1327
Ralph
48
SIP On Mitel / Bria Softphones and call failures
« on: November 26, 2018, 09:10:26 AM »
I have a customer that is using Bria softphones over VPN. They are getting frequent call failures with no audio.
They reported first to ATT.
I obtained this from ATT and I'm not sure how to handle it. I'm wondering if anyone has any insight as to what I can try here.
So my first question is: Am I setting the m=audio to 0? if so, how am I doing that?
Ralph
They reported first to ATT.
I obtained this from ATT and I'm not sure how to handle it. I'm wondering if anyone has any insight as to what I can try here.
Quote
I consulted Bob XXXXXX about this issue with “m=audio field in the SIP header being set to 0.” This does not appear to be an early or delayed offer problem. It appears to refer to MiTel IP-PBX’s call treatment and routing within FTN. The comment from CounterPath “it's very likely that your SIP server is changing the 'm' line to 0” is referring to the FTN MiTel IP-PBX equipment. AT&T’s service is IPFlex only, and ATT is not changing this header field. This equipment is managed through a 3rd Party
So my first question is: Am I setting the m=audio to 0? if so, how am I doing that?
Ralph
49
Mitel Software Applications / NuPoint DTMF integration
« on: October 18, 2018, 01:50:32 PM »
Hopefully someone knows this.
We have NuPoint system, IP integration, that we also need to connect a non-mitel system to.
It works but not if you have two languages installed. (Note: The Mitel IP integration works fine)
In system A - One Language, using DTMF to identify the destination mailbox, the forwarded call drops directly into the mailbox.
In system B - Two Languages, Using DTMF to identify the destination mailbox, we get "Invalid Mailbox".
I suspect that there is a timer we are missing that tells the system with two languages to wait to see if it's going to received digits for a destination mailbox before prompting for language selection.
What's that timer and where do I find it?
Ralph
We have NuPoint system, IP integration, that we also need to connect a non-mitel system to.
It works but not if you have two languages installed. (Note: The Mitel IP integration works fine)
In system A - One Language, using DTMF to identify the destination mailbox, the forwarded call drops directly into the mailbox.
In system B - Two Languages, Using DTMF to identify the destination mailbox, we get "Invalid Mailbox".
I suspect that there is a timer we are missing that tells the system with two languages to wait to see if it's going to received digits for a destination mailbox before prompting for language selection.
What's that timer and where do I find it?
Ralph
50
Mitel MiVoice Business/MCD/3300 / Audio burst comes over a 6930 speaker phone when a user is NOT on the phone
« on: October 12, 2018, 08:37:55 AM »
Has anyone else experienced this?
Periodically, an audio burst comes over a 6930 speaker phone when a user is NOT on the phone. Phantom voice for a split second, then it stops.
Ralph
Periodically, an audio burst comes over a 6930 speaker phone when a user is NOT on the phone. Phantom voice for a split second, then it stops.
Ralph
51
Introduction and Announcements / Some Sad News
« on: September 18, 2018, 07:02:49 AM »
Some of you may know who Don Neal is.
I received word this morning that he died this last weekend in a bad car accident.
Don was the Mitel representative for us in Michigan.
He was a great guy.
Please pray for his family as they'll be going through a very difficult time.
Ralph
I received word this morning that he died this last weekend in a bad car accident.
Don was the Mitel representative for us in Michigan.
He was a great guy.
Please pray for his family as they'll be going through a very difficult time.
Ralph
52
Mitel MiVoice Business/MCD/3300 / TDM Gateways
« on: September 06, 2018, 12:00:01 PM »
Is anyone using either Cisco or Adtran for PSTN gateways?
If you are, what models are you using?
Specifically, I'd like to be able to use SIP to the gateway and then select individual channels on the T1.
Ralph
If you are, what models are you using?
Specifically, I'd like to be able to use SIP to the gateway and then select individual channels on the T1.
Ralph
53
Mitel MiVoice Business/MCD/3300 / Creating Caller ID from non-DID trunks sent to SIP trunks
« on: July 17, 2018, 12:41:13 PM »
Here's the scenario:
I have special ring down trunks delivered to the 3300 (V8.0) via T1 E&M. No digits are being sent to me.
The trunks do not have caller ID. In the 3300 Trunk Attributes form I route the calls to a system speed dial that routes the call over SIP trunks to a non-Mitel PBX.
We've discovered a problem on the non-Mitel PBX that causes the the ringing line not to disconnect the call if the caller hangs up before the call is answered. The trunk itself is cleared.
We've traced the problem to the line not having caller ID of any type.
My question is, can anyone think of a way via SIP Peer Options or COS to force caller ID (variable preferred)? I can use the default caller ID in the SIP peer but I really need it to be unique for each of the private lines coming in. Ideally, I would be able to show the trunk label.
Ralph
I have special ring down trunks delivered to the 3300 (V8.0) via T1 E&M. No digits are being sent to me.
The trunks do not have caller ID. In the 3300 Trunk Attributes form I route the calls to a system speed dial that routes the call over SIP trunks to a non-Mitel PBX.
We've discovered a problem on the non-Mitel PBX that causes the the ringing line not to disconnect the call if the caller hangs up before the call is answered. The trunk itself is cleared.
We've traced the problem to the line not having caller ID of any type.
My question is, can anyone think of a way via SIP Peer Options or COS to force caller ID (variable preferred)? I can use the default caller ID in the SIP peer but I really need it to be unique for each of the private lines coming in. Ideally, I would be able to show the trunk label.
Ralph
54
Mitel MiVoice Business/MCD/3300 / MiVoice Business Console and Headsets
« on: May 24, 2018, 02:56:15 PM »
I have one customer that is complaining about the console intermittently not being able to connect to the headset.
Here's his comments
They're on 8.0.3.10
At this point I'm not sure of which headset they're using.
Has anyone else received similar complaints?
Ralph
Here's his comments
Quote
For some reason on all consoles ( New York x2 & London x2) the Mitel console application won’t recognize the headset. The only way to get this working is installing new headset or swapping headsets with the other receptions desk. The headsets are fine if we use them elsewhere but for some reason the Mitel console app will not pick the original headset backup.
They're on 8.0.3.10
At this point I'm not sure of which headset they're using.
Has anyone else received similar complaints?
Ralph
55
Mitel MiVoice Business/MCD/3300 / Finding the doc for software compatibility
« on: May 11, 2018, 01:39:40 PM »
Things appear to have changed enough with the Mitel docs that I can't find any anymore.
I'm upgrading a cluster of 6.0 system.
They have an old AWC. 5.05.7
I can't find the doc that says the minimal revision the AWC needs to be to work with the MCDs.
Can anyone clue me in on where to get it?
Ralph
I'm upgrading a cluster of 6.0 system.
They have an old AWC. 5.05.7
I can't find the doc that says the minimal revision the AWC needs to be to work with the MCDs.
Can anyone clue me in on where to get it?
Ralph
56
Introduction and Announcements / Mitel Was Just Bought Out
« on: April 24, 2018, 09:50:33 AM »Quote
On Tuesday, April 24, 2018, Mitel announced that it signed a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capital Partners, L.P. (“Searchlight”) in an all-cash transaction valued at approximately $2.0 billion, including Mitel’s net debt.
57
Mitel MiVoice Business/MCD/3300 / Systems lose heart beats - IP trunks fail
« on: February 23, 2018, 08:30:23 AM »
I have an ISS server and a 3300 MCD.
They're both on the same subnet.
They're both connected to the same dataswitch.
The IP trunks fail between the two of them frequently - a few times a day usually.
Since I have more systems in the cluster I can route around the problem.
When trying to figure out the cause, I put a continuous ping from the SSH shell of the ISS server to the 3300.
Since I've done that the trunks haven't failed.
Does anyone have any guesses as to why a ping would make a difference?
Ralph
They're both on the same subnet.
They're both connected to the same dataswitch.
The IP trunks fail between the two of them frequently - a few times a day usually.
Since I have more systems in the cluster I can route around the problem.
When trying to figure out the cause, I put a continuous ping from the SSH shell of the ISS server to the 3300.
Since I've done that the trunks haven't failed.
Does anyone have any guesses as to why a ping would make a difference?
Ralph
58
Mitel MiVoice Business/MCD/3300 / Losing support for 5235
« on: February 21, 2018, 09:39:46 AM »
I seem to remember that Mitel was going to discontinue support for the 5235 phones in software.
So if you had those phones, you'd have to upgrade them.
I can't find where I read that. Has anyone else seen a note like that? (Perhaps I was dreaming)
Ralph
So if you had those phones, you'd have to upgrade them.
I can't find where I read that. Has anyone else seen a note like that? (Perhaps I was dreaming)
Ralph
59
Mitel MiVoice Business/MCD/3300 / Changing 69XX Ring Tones
« on: January 12, 2018, 10:40:02 AM »
Is there anyway at all to get a ringtone on a 6940 that's more like a standard 5340 ring tone?
I haven't found a way yet.
I can't stand this musical crap.
Ralph
I haven't found a way yet.
I can't stand this musical crap.
Ralph
60
Mitel Software Applications / Click to Dial without Client
« on: December 15, 2017, 09:35:53 AM »
I'm not aware of a product that will do this. Hopefully one of you are.
The customer wants click to dial but does not want a client installed on the desktop.
Is there a product that will do that?
Ralph
The customer wants click to dial but does not want a client installed on the desktop.
Is there a product that will do that?
Ralph