Topics

31

Mitel MiVoice Business/MCD/3300 / 69XX device resilient mode indicator?

« on: May 21, 2021, 09:44:50 AM »

I'm sure I should know this but is there an indicator that a device is in resilient mode the there is with the 53XX devices?
I'm not seeing anything in the user guides.

Ralph

32

Non-Mitel Chatter / Non-MBG Servers for Teleworker Connections

« on: January 07, 2021, 07:49:25 AM »

I have an application that isn't Mitel related.   I need to connect SIP devices as Teleworker devices. 
I know some of you are hosted solutions providers.  I hoping that perhaps someone may have recommendations for a MBG type server that has worked for you.  Both hardware and software only solutions are fine but I would prefer a software solutions.

Any suggestions?

Ralph

33

Non-Mitel Chatter / Recommendations for SIP paging adapters

« on: November 17, 2020, 12:06:07 PM »

I have an application.  Non-Mitel related.
I need to be able to dial into a SIP based device, have it auto answer and then play the audio stream.  It's receive audio only - not talk back.
I need to connect 3 wall mount speakers to the unit that will all play the same audio path.
Preferably, this needs to be POE.

This is for an emergency medical services team.  When a specific type of call comes into a dispatcher, the dispatcher conferences in multiple doctors and specialist. The dispatcher then needs to conference in the speakers so the team can listen in on the call and begin making preparations. The call could last several minutes.

Does anyone have any specific product recommendations?

Ralph

34

Mitel MiVoice Business/MCD/3300 / Mitel Integrated Headset Does Not Hang Up.

« on: September 23, 2020, 08:57:57 AM »

[Revised]
6930 phones.  vMCD 8

I have a customer that is complaining that none of his headsets can hang up by pressing the button on the side.
Here's his quote:

Regarding the documentation, and our headset situation, it doesn't say how to configure the answer/end call feature, it just seems to be enabled by default, but it doesn't work.

It makes the audible sound of hanging up the call, but the phone/receiver is not doing anything with it.

I had him check the audio path and he confirms it's set to headset.
He says none of them have ever worked.

Any thoughts?

Ralph


Update:   I was able to connect a 6930 to their system via Teleworker.  Sure enough, pressing the headset button on the side does not go on/off hook.   I can get audio through it but it doesn't answer or hang up the call.
I've never used a 6930 with a headset before.  It always just worked with the 6940s.  Am I missing a step?
 

35

Mitel MiVoice Business/MCD/3300 / Any dealers in Vegas

« on: September 08, 2020, 04:04:46 PM »

I have a customer in Vegas that needs fans replaced.
Does anyone here service that area?

Ralph

36

Mitel MiVoice Business/MCD/3300 / Caller ID showing up as coming from the Netherlands

« on: July 10, 2020, 01:31:04 PM »

SIP Trunks.
3300 MXeIII Release level: 8.0 SP3 PR3

I have an issue with a Chicago customer.
Their area code is 312.  The international dial code for the Netherlands is +31
When they call out, some cell phones report the call as coming from the Netherlands so they think it's a spam call and ignore it.
Of course the carrier says that we are causing the problem.
I can't think of anything that I would be doing that may cause the carrier to flag it as a call from the Netherlands.

Any thoughts?

Ralph

37

Mitel MiVoice Business/MCD/3300 / Question: Call Recording when twinned or forwarded to cell

« on: April 29, 2020, 10:32:29 PM »

Is this something anyone needs?
With so many companies having people working from home, do companies need to have calls that are twinned or forwarded to peoples cell phones?  Has anyone seen a demand for this?  If yes, how have you solved it?

Ralph

38

Mitel Software Applications / Teleworker Issues Using Fios Home Router

« on: March 17, 2020, 01:26:05 PM »

We're seeing some issues with teleworker phones that we ~think~ seem to be related to Fios home routers.
Specifically, the issues we've see are with Mitel 5560 devices.  We may only ones using these but I'm wondering if anyone else has seen problems with these.

Has anyone else see issues with these Fios routers?

Ralph

39

Mitel Software Applications / Selecting Ringing Lines on MiCollab Softphone

« on: March 11, 2020, 02:01:37 PM »

I can't find this in any of the docs (If you know where to find it, please let me know)
MiCollab 8.0.2.101

The users have soft phones.  They want to replicate what they have on their desk phones. 
i.e. 4 departmental lines, prime line with rollover line
The problem is they want to know which line is ringing so they can decide if they're going to answer it or not.
It always seems to say it's ringing the prime line of the soft phone.
How can I set it up so it shows the line that's ringing?

40

Mitel MiVoice Business/MCD/3300 / 5560 End of Life

« on: March 10, 2020, 08:52:39 AM »

I'm hoping that someone may have kept this document and can send it to me.
Have you seen a doc that says the 5560 is at End of Life or discontinued?

Ralph

41

Mitel Software Applications / Unable to Create or Extend Recurring Conferences Beyond 2020

« on: January 15, 2020, 11:27:01 AM »

I have a customer using Micollab 8.0.0.103 that cannot create or extend conferences beyond 2020.
Has anyone else seen this?

Ralph

42

Mitel Software Applications / MiCollab with MBG - unable to make outbound SIP calls

« on: November 20, 2019, 07:48:41 AM »

I've been fighting a SIP issue for the last two days. 
 - New install. 
 - MiCollab with MBG. 
 - Server Gateway mode.
 - Inbound calls work fine
 - Using FQDN rather than IP

I've pulled several Wireshark sniffs.  I don't see where any call attempt has even tried to make it to the carrier.  But I'm seeing ICMP redirects that Mitel suggest is coming from the network.   The problem is, I don't see anything at all ever try to reach the carrier when I call.  Nothing.  So I'm having a hard time in understanding why I'd be seeing ICMP redirects.
I can ping the FQDN with no issues.   There's no firewall between us.  All inbound works fine.

Has anyone seen this before?

~Ralph

43

Non-Mitel Chatter / Looking for Dealers to partner with to tackle the Logistics Market

« on: November 04, 2019, 09:17:58 AM »

Attention Mitel Dealers and VARs.

If you're working with logistics companies, we'd like to talk with you about partnering.
Our product fits this niche very well.
Designed around the 3300, it seamlessly integrates, capable of sharing lines between the systems.
Internal and external Hoots within 1 or many geographical locations.
Able to place calls on speaker channels to increase two simultaneous calls  to a maximum of ten.
Color coded keys to identify specific grouping of keys.
Push to mute handsets.
ARD and MRDs (This is more for the Financial Vertical.)

With approval, Proof of Concept systems may be provided for customer trials.*

If your sales teams are talking with logistic firms (Or financial trading firms) we can bring features to the table that are not available anywhere else.  You may want to pass the link to this page to your sales team to let them know.

So if you're in the US, EU or Asia and are interested, please drop me a private message and I'll have a team member contact you.

If you don't handle the 3300, we'd still want to talk with you if you have opportunities.

Here's a PDF of the brochure.

Here's our website:  https://wesleycloversolutions.com

Note: We are a Sir Terry Matthews company so we have a special affinity for working with Mitel partners. 

Feel free to ask product questions here if you'd like.

Ralph

44

Shoretel - MiVoice Connect / Welcome to the Shoretel - MiVoice Connect Forum

« on: May 12, 2019, 07:13:19 AM »

Welcome to the Shoretel - MiVoice Connect forum.
This is where you can ask your Shortel related questions.

Ralph

45

Mitel Software Applications / MiCollab 26 Week Reservationless Conference Length Limitation

« on: May 03, 2019, 03:48:07 PM »

Micollab version 8.1.1.108.
Is there a change/work around for the 26 week conference length limitation? 
Isn't this a change from a length of 2 years?

Ralph