Messages

76

MiVoice Office 250/Mitel 5000 / Re: Voice Mail to Email (Copy and forward) sending multiple Emails

« on: November 17, 2015, 09:04:38 AM »

Have my techs and Mitel looking at the logs.  I am an SE here, but wasn't sure if there was a setting to have the message repeat sending until it is checked.  Have seen this with Cell  Phone and pager notification, and wasn't sure if Mitel took it a step further.

Thanks.

77

MiVoice Office 250/Mitel 5000 / Voice Mail to Email (Copy and forward) sending multiple Emails

« on: November 13, 2015, 03:35:36 PM »

New 5000 install, with Copy and Forward set up to local Exchange Server.  Client is getting the email resent about every 30 mins, unless they check the Voice Mail on their phone.

Any ideas?  thank you in advance.

78

MiVoice Office 250/Mitel 5000 / Re: Parking Calls

« on: October 26, 2015, 11:10:04 AM »

Question about this, as we just instituted for a client who had to have Park Keys.

When a call is placed on "park" the outside caller hears Music On Hold (MOH) until the person placing the call on "park" hangs up the receiver.  At this point the MOH converts to ringing.  Anyway to keep it as MOH?

Thanks.

79

MiVoice Office 250/Mitel 5000 / Re: 5330e Context Softkeys - Top 3 Rows

« on: October 07, 2015, 08:59:07 AM »

Got it.  Thanks for the assistance,a s allows this place is a wealth of knowledge.

80

MiVoice Office 250/Mitel 5000 / 5330e Context Softkeys - Top 3 Rows

« on: October 05, 2015, 04:32:01 PM »

Setting up out in house system and the 5330s are coming up without the contextual softkeys on the first 3 rows of the display.  It is allowing us to program all 11 buttons on each of the 3 pages, instead of 8.

Is there are flag of setting that needs to be changed in order for the context softkeys to display?

If it helps, plug the phones in and held 7 down to enter Teleworker mode.   From there entered the IP address and PIN.

Thanks in advance.

81

MiVoice Office 250/Mitel 5000 / Re: Rotating After Hours Service Tech

« on: September 09, 2015, 01:52:38 PM »

Didn't think about DDE. 
 
We have always used DDE for external pairing (Cell or House Phone) never think about for other internal extensions. 

82

MiVoice Office 250/Mitel 5000 / Rotating After Hours Service Tech

« on: September 09, 2015, 11:47:47 AM »

System is going to be a Mitel 250/5000 with 8 Pots lines and 8528 and 8568 phones.  Right now (in legacy system)  they have after hours rotating service techs and  they pass a cell phone around on a nightly basis.    Call comes in, caller navigates via dial options and leaves a message in  a mailbox, which then notifies to the cell phone.   The mailbox also send s a copy to the Admin mailbox, so dispatch can check to make sure the Service Emergency messages get handled. 


They want to get away from this nightly passing of the cell phone and use the cell phones the techs already have.

What is the best way to allow the customer to easily change where the Service Emergency dial option goes to.   

Would the following work?  Set up a Phantom Service Emergency DN as a dial option and also Phantom DNs/Mailboxes for each on call tech?  I can then manually forward the Phantom Service Emergency DN to the Phantoms On call Tech Mailboxes based on the On call Schedule. 

The key is for the client to be able to control the forwarding to the correct mailbox easily.

Thanks in advance.