Messages

31

MiVoice Office 250/Mitel 5000 / Re: MiVoice office 250 with 6930 phone

« on: May 21, 2018, 08:25:27 AM »

Are you talking about in the 6900 configuration programming in the Office Application Server Programming,  or on the Phone Manager Desktop Client on one of the programmable Buttons?

32

MiVoice Office 250/Mitel 5000 / Re: MiVoice office 250 with 6930 phone

« on: May 17, 2018, 09:35:13 AM »

Correct.  It is abbreviated, missing eh first few seconds of the greeting.  I imagine this can be worked around, bu jsut having the use pause for a second prior to recording the greeting.

All of it is less than ideal, and hopefully someone has a better solution, or Mitel corrects in the next software release. 

33

MiVoice Office 250/Mitel 5000 / Re: MiVoice office 250 with 6930 phone

« on: May 16, 2018, 10:14:34 AM »

If you get it to work, please post.  Right now, we have a 6 step process to transfer a call direct  to VMail.

XFR
Fixed Vmail Key on 69XX
Wait fro an answer
*
Mbox Number
XFR

34

MiVoice Office 250/Mitel 5000 / Re: Creating/modifying Call Reports

« on: April 27, 2018, 03:41:37 PM »

Most likely in the Phone Manager/Mitel Office Application Server.

Could also be a 3rd party call Accounting Server like Tapit. 

Many options for Call Reports. 

35

MiVoice Office 250/Mitel 5000 / Re: 6900 series phones paging

« on: April 09, 2018, 02:46:09 PM »

Paging phone to phone works, but only 6900 to 6900, not to 5300s. 

Also, it uses a separate Intercom key to do so.  So one key for DSS/BLF, and a second for Intercom/paging to a particular station. 

Hopefully this changes in an upcoming release.

36

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Voicemail Email Synchronization Issue

« on: March 19, 2018, 08:32:01 AM »

Thank you for the link.  We are a voice house only, so I hadn't heard this, but clients will be effected.   

37

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Voicemail Email Synchronization Issue

« on: March 16, 2018, 01:42:50 PM »

Curious about the O365 integration going away.  Haven't heard anything about this, and was wondering if they released a tech bulletin about this.

38

MiVoice Office 250/Mitel 5000 / Re: Mitel 250 6.3 and new Cloudlink

« on: February 08, 2018, 11:40:08 AM »

We have heard (and all Mitel marketing docs say) that all 3 premise products are hear to stay: the 250, Connect, and Business. 

The 250 specifically because it is the only system that can support digital devices, which is still a factor.  it is also the only system that can be cost competitive under 25 users.

39

MiVoice Office 250/Mitel 5000 / Re: Mitel 250 6.3 and new Cloudlink

« on: February 07, 2018, 09:49:28 AM »

Who presented this info to you, was it your regional CAM?  Interesting about the 6900 in SIP only.

40

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 Call Accounting Help

« on: January 16, 2018, 04:21:15 PM »

We have a customer doing this with a legacy Tapit System (Trysis) which used to be attached to their NEC system.  You can also do this in Mitel Call Reporter (Mitel Office Application Suite), if you want something Mitel wills support.

Both can track by account codes. 

41

MiVoice Office 250/Mitel 5000 / Source for old DDM Cables

« on: January 03, 2018, 03:59:10 PM »

Does any one have a source for the old DDM 16 Cables?  Not the new card, but the old version.

Thanks.

42

MiVoice Office 250/Mitel 5000 / Re: MiVoice Office Management

« on: December 21, 2017, 10:39:07 AM »

How is your vendor planning on support 400 phones in a 250?  That is way beyond the maximum user count of a 250.

43

MiVoice Office 250/Mitel 5000 / Re: Call log options for ACD for Mitel 5000

« on: December 08, 2017, 07:56:08 AM »

Here is the data sheet for Call Reporter.  I am sure there is a User or Admin guide that lists full reporting capabilities.    Tough to find on Mitel's website site.

But basically you spin up an Office Application Server that comes with 8 Phone Manager Outlook  Users, and then you add the desired licensing.  Call Reporting, Call Recording, additional Phone Manager users, etc. 

My opinion is that they are dumping a lot of R&D into this product (or at least Xarious is) and it will be the path forward for all applications. 

44

MiVoice Office 250/Mitel 5000 / Re: Call Reporter - Finding the proper report for rollover calls?

« on: December 07, 2017, 01:48:33 PM »

Have you looked at the Calls by Agent Report?  Gives you info on each Agent and Totals for all Agents.

45

MiVoice Office 250/Mitel 5000 / Re: ring multiple outside numbers

« on: December 07, 2017, 01:33:25 PM »

Did you turn DDE on in the Web Portal for the Phantom User?

We do this all the time for clients who have on call techs that rotate.  Each week they update the DDE number for the PHDN to the on call tech.