Messages

16

Mitel MiVoice Business/MCD/3300 / Re: 5330s picking up OLD IP address from 3300

« on: February 29, 2024, 07:22:56 PM »

Well, it still is failing back to the other IP address, is this a case where I need to clear the info from the phone itself too? I'll try that when I have more time to tinker this weekend. This is a home-lab system and will eventually be connected to the retro-phone CNet network

The phones will all need to be rebooted... They get this information at boot if I recall correctly.

17

Mitel MiVoice Business/MCD/3300 / Re: 6930 phone rings busy but can make calls

« on: February 23, 2024, 12:03:28 PM »

What is the output of "LOCATE FEATURE EXTENSION xxxx" in Maintenance Commands where xxxx is the user's extension number?

18

Mitel MiVoice Business/MCD/3300 / Re: What should I do with a lot of 5330 & 5340's (moving from Mitel)

« on: February 22, 2024, 05:46:02 PM »

Tough sell, for 5330/5340 (non-E models) you can get these for under $40 each refurbished with a warranty from US sellers.

When we decommission old sets or systems, 5330/5340 phones go to the dumpster... As do most 5330e/5340e phones, we only keep a handful of ones that look really good. Just no value in them.

That said, Montreal is a pretty big metropolitan area, maybe you can move them locally as shipping would make even getting them free questionable.

19

Mitel MiVoice Business/MCD/3300 / Re: invalid or access denied on outgoing call some exts

« on: February 16, 2024, 12:56:02 PM »

Outbound Caller ID issue maybe?

"Invalid" is an error... "Access Denied" is a COR issue.

20

Mitel Software Applications / Re: Connecting Hearing Aids via Bluetooth on the 6930w

« on: February 15, 2024, 05:41:03 PM »

I am not familiar with those hearing aids, but have seen a few that require a intermediate interface... Maybe reach out to the hearing aid supplier and check. The Bluetooth in the 6930 is pretty standard, although older standard... but Bluetooth headsets "should" support older revisions of Bluetooth, it's part of the standard.

21

Mitel Software Applications / Re: Oaisys Migration and Rebuild

« on: February 15, 2024, 05:39:12 PM »

August 1, 2022, was end of Add-on/Expansion sales (ie. licensing)... This would fall in that category... I don't think what you are wanting to do is viable. The existing system will run as is until the end of license date, but MiVoice Call Recording is a dead product. I have another larger customer in a similar situation... we have yet to come up with a viable solution as their phone system is discontinued as well.

Mitel Interaction Recording is the official replacement platform for this... but if you are migrating away it might not be a viable solution either.

22

MiVoice Office 250/Mitel 5000 / Re: Restoring new flash card from backups

« on: February 13, 2024, 11:28:36 PM »

Yes... assuming you have sufficient changes to justify the additional restore.

23

Mitel SX200, SX2000, and older SX platforms / Re: SX-200 EL

« on: February 13, 2024, 05:07:51 PM »

No... licensing for those was discontinued many years ago.

24

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 HX stuck in boot loop after reboot

« on: February 11, 2024, 01:15:28 AM »

Your CF card is toast... get a new one and restore a backup... That is the only thing to do. You have to get one from Mitel as they are have a special format and an embedded SYSID code that will have to be transferred in AMC for the license.

25

Mitel MiVoice Business/MCD/3300 / Re: Cannot get Mitel Web Interface

« on: February 05, 2024, 09:06:52 PM »

Guess I am not sure... it look completely loaded... can you not open https://192.168.1.2/server-manager from a PC with a static IP in that subnet?

26

SIP On Mitel / Re: Alarm lines on ATA's

« on: January 28, 2024, 08:02:47 PM »

We have tried this off and on for years on our hosted platform and now we just say no to any attempt at alarm lines on SIP lines... It always fails, even if not initially, so now we either make the customer move to an "alternate" method (usually IP and/or cellular) or traditional telco lines. We can get faxes working with 99% reliability but alarm lines are just a hassle.

27

Mitel MiVoice Business/MCD/3300 / Re: How do multiple COS apply?

« on: January 24, 2024, 03:05:46 PM »

The answer is it varies depending on what is applied to what... Each feature can have different interactions depending on where it is applied. COS is a "Can or Cannot do" kind of thing in most cases. The documentation for each feature tells you how it applies in the Conditions sections for the most part.

28

SIP On Mitel / Re: Configure SIP Account on 5320e while in SIP mode

« on: January 20, 2024, 10:12:50 PM »

Hi, I'm still a little new to this kind of thing. When trying to downgrade my Mitel 5330 version do I use all the files in the drive link https://drive.google.com/drive/folders/1H1Im6Qp7DsJNAYY2TQ8IrL99tI2iXSTj?usp=sharing or do I only use one file?

You would setup an TFTP share with those files (all of them is normal, but the phone actually uses about 8 of them I think, its been a long time) and point the phone to the TFTP server, it will pull the files it needs.

29

Mitel MiVoice Business/MCD/3300 / Re: Single Line SIP extensions not ringing when in groups

« on: January 17, 2024, 03:28:32 PM »

Alright... This turned out to be easier than I thought, those three specific ports on the Grandstream were not registered. They appeared to be registered on the GS port status but in the Mitel they showed LOCKED AuthFailure (but they could place calls out?!?!). Rebooting the Grandstream then showed them as not registered and I reset the sip password many times and couldn't get it to clear. Finally I removed the extensions from the GS until SIP EXT xxx didn't show the LOCKED message anymore (about 10 minutes) then put them back into the GS with the same credentials (copy and pasted) and they showed registered in both the Mitel and Grandstream and everything worked as expected. Very weird...

30

Mitel MiVoice Business/MCD/3300 / Re: Single Line SIP extensions not ringing when in groups

« on: January 16, 2024, 12:48:40 PM »

Any difference if you put the devices in a Personal Ring Group instead of an MDUG? I know I have working PRG

I am going to go onsite tomorrow and investigate further, I will let you know... It's all been remote for the last week with temps in the negative double digits and being over an hour away.