Topics

16

Mitel Software Applications / Hold time report

« on: June 05, 2015, 11:14:52 AM »

Is there a report I can run in MiCCM 7.1 that will show me hold time by media server?

Customer wants total time or average by call of time in queue or on hold.

17

Mitel Software Applications / Name and Number in UM-SMTP

« on: May 12, 2015, 08:22:35 PM »

Is there a way to get the name and number of the caller in the UM-SMTP email header? I get the number now, but the customer is more concerned with names.

18

Mitel Software Applications / * and # guring greeting

« on: May 08, 2015, 11:38:17 AM »

I have to be missing something here. When a caller tries to log into their mailbox by pressing * during the greeting nothing happnes. After the greeting plays you hear the login prompts. If a caller presses # to skip the message nothing happens either. The FCOS bit to ignore DTMF tones is not enabled. NPM 7 on MAS.

19

Mitel MiVoice Business/MCD/3300 / Lifesize Icon

« on: April 30, 2015, 09:55:58 PM »

Has anyone used the Lifesize Icon 400/600 on MCD? I have a customer who decided to purchase a couple and now wants me to configure them. I found a KB, but it is a little unclear if it works or if this was just a test to the UC360. I assume the audio portion would work fine, I just want to see it they can make video calls to one another or not.

20

Mitel SX200, SX2000, and older SX platforms / Plane condition alarm

« on: April 28, 2015, 12:12:33 PM »

Alarm on a 2k that states "Plane Condition active not synchronized to primary" viewed from plane B. System has not switched planes in "at least 3 weeks." How do I resolve this and what causes it? I haven't worked on a 2k in a while and when I did, it wasn't often.

21

Mitel Software Applications / MAS remote upgrade

« on: February 22, 2015, 06:54:04 PM »

Is it possible to do this upgrade remotely without having to have NPM DVDs? This is a physical install.

22

Mitel Software Applications / MiCCM and AGP

« on: February 10, 2015, 07:10:24 PM »

Does anyone have a site running MiCCM 7.1 with multiple media servers? I have one that I am trying to do agent presence across the cluster and it is failing. I get SXERR_PRIVILDGE_VIOLATION in the client when I try to change the presence of an agent that is not on my controller. It works fine locally, or if I associate my employee with someone on that MCD/Media Sever. I feel like I am getting the run around from support and I was just wondering if anyone else could test for me.

Under the security role for the users I have all of the presence options selected and no restrictions on them.

Thanks!

23

Mitel Software Applications / MiCollab Console Tiles

« on: January 14, 2015, 11:27:53 AM »

Does anyone know why tiles turn gray in the MiCollab Console? I have a user saying that some of the user tiles become gray while the user is on the phone.

24

Mitel Software Applications / MiCCM client alarms

« on: January 13, 2015, 11:13:23 AM »

I am trying to set up an alarm for monitored agents that will send an email when there is someone logged in and not present. I can make their tile change colors, the PC to beep and the screen pop. But, the email portion doesn't seem to work. I get the alarm emails and the "test email" feature works under the Mail Servers form. Any ideas? MiCCM 7.1.0.0

25

Mitel Software Applications / MiCollab MWI

« on: January 07, 2015, 07:25:52 PM »

Is there a way to make the MiCollab client update the new VM icon at the top of the client without going to the visual VM portion of the client? Using NPM on MAS as VM.

I get the messages once I open the VM portion of the client and I can listen, delete or reply to them. I just need the notification to be timely.

26

Mitel Software Applications / Presence using MiCCM

« on: January 07, 2015, 12:18:22 PM »

I am trying to make agents present/absent from agent groups using the MiCCM 7.1 client. I select the user and the group but the status does not seem to change and I get an error (attached). I can use the third party presence FAC to make the agent present, is there a place in the software to list the FAC?

27

Mitel Software Applications / ACD MWI

« on: December 28, 2014, 07:54:04 PM »

What is the easiest way to get MWI on an ACD enabled set? I have NPM MAS and I cannot get a MWI on the ACD sets for mailboxes associated with the agents. I have the set's DN listed as an alternate extension and it doesn't do anything. I am using Mitai as the MWI type for the MBs. I can dial the FAC from a set and light the ACD phones.

28

Mitel MiVoice Business/MCD/3300 / ACD Agents?

« on: December 21, 2014, 01:13:11 PM »

I am trying to build ACD agents and must be doing something wrong. I thought you just built the agent ID, and then would be able to assign name/buttons in the User and Services Config form. I cannot find the agent ID outside of the ACD related forms. I went ahead and built a path and agent group, rebooted the controller, nothing. Am I missing something really obvious here?

MCD 7.0 PR1

Thanks for the help,

Matthew

29

Mitel Software Applications / MiCCM and ACD Express

« on: December 10, 2014, 08:08:50 PM »

Does anyone know how to get ACD Express groups to sync into MiCCM 7.1? I am adding the software to an existing cluster and I cannot get the express groups to show up. I get HGs, RGs, agent IDs and all, but not the express paths.

30

Mitel MiVoice Business/MCD/3300 / Group Pesence

« on: December 10, 2014, 08:05:40 PM »

I am trying to toggle group presence of a RG with status indication for a non-prime DN. I can make it work with a "join" and "leave" button using the 3rd party FAC, but I can't find a way to give visual indication like the Group Presence button does when you use it on a prime.

The situation is ACD Express agents with non-prime DNs that they would like to be able to make absent/present on demand.

Any ideas on how to do this? They have MiCollab and MiCCM 7.1 clients that I could use if there is any way to control from there.