Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: Steve_zvc on September 12, 2023, 06:45:46 AM
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Can anyone tell me if this is possible?
We are potentially getting some work from Mitel to look into setting it up for us but I'd like to see if anyone has any experience on it.
So what the business are after:
We have a few generic phone lines that people call in on but we want to get them to their customer specific path to deal with their call or at least to their specific IVR (most customers also have a dedicated inbound line).
We have most of the customer data stored with their phone number and customer name (though this won't necessarily match up to a DNIS).
Is it possible if the there was the required data in lookup data to direct the call based on the callers ANI using the query?
Does anyone have any examples of this either using SQL query or a CSV.
If the routing by query like this is possible our next step would likely be that we'd need to edit or add to the data in the database to give a clear way to match the customer to where we want calls directing to, be it a DNIS or a direct path name/number.