Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: plyons7890 on February 10, 2012, 12:07:37 PM
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Running mitel 5000 on v4.0 - I have an Intertel softphone 8602 setup with a voicemail box - when dialing internally the vm picks up no problem. However I cannot get the DID to go to to vm.
the DID is pointed to a phantom extension, which routes to the softphone #.
I setup this way so i can easily reroute the did using speedial 359,(phantom),(pass),#,355
Forwarding path set to 1 as it should be in both the softphone extension and the phantom extension - forwarding set to yes in flags of both as well.
Am I giving enough info? Anyone have any idea?
Thanks for anything you can give me!
:)
Pat
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Hello
You can't forward a forward, as I discovered in this thread:
http://mitelforums.com/forum/index.php/topic,2443.0.html
You can if you use a Call Routing Announcement but this breaks your DDI remote programming.
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If you point the DDI directly at the softphone could you not carry out the diversion from there?