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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: gimitel on January 30, 2014, 04:50:43 PM

Title: SIP Trunk Between Mitel 3300 and Server
Post by: gimitel on January 30, 2014, 04:50:43 PM

Hi there Mitel friends,

I want to test the following.
I have a Mitel 3300 and a server on the same Vlan. On the server I installed demo call center software.  For the Call Center to be able to connect to the Mitel 3300 ICP a SIP trunk is needed. When the call center software is connected with the MItel, it will receive all ACD information in order to make report and real-time monitoring of queues.
SIP trunk information needed for the call center software is username, password and IP address. Can anyone help me with this?

Thanks in advanced.

Gimitel

Title: Re: SIP Trunk Between Mitel 3300 and Server
Post by: johnkeri on January 31, 2014, 03:21:02 PM

What does SIP trunks have to do with the ACD?
Sorry, confused!
Are you using the Mitel ACD with a monitoring/reporting server like Prairiefyre?
If you are using soft phones from the Mitel you need SIP stations not trunks.

Title: Re: SIP Trunk Between Mitel 3300 and Server
Post by: LoopyLou on February 04, 2014, 12:12:36 PM

You can't do what you want with a SIP trunk. The Mitel will generate real time records and SMDR records when working in conjuction with ACD. You would then need to retrieve those records with a telnet session to the IP ports configured in the 3300 if you want to collect those records for reporting.