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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: BlackSunshine on December 17, 2017, 04:42:53 PM

Title: Mitel 3300 7.2....Need ACD path to go to voicemail box all agents logged out
Post by: BlackSunshine on December 17, 2017, 04:42:53 PM

I am trying to get an ACD Path on 3300 7.2 to go to voicemail box when all agents are logged out and go to same mailbox after 5 minutes in Queue.  I can get them to go with interflow after 5 minutes in queue but when all agent are logged out they either have to wait for the interflow timeout or path goes to "out of service" depending on whether I have the "Queue Callers To Group When No Local Agents Are Logged In and Present" set to yes or no.  Any help appreciated

Title: Re: Mitel 3300 7.2....Need ACD path to go to voicemail box all agents logged out
Post by: sarond on December 17, 2017, 05:56:47 PM

You would not queue callers when agents are not available and then normally just setting the path unavailable position to your voicemail.

Title: Re: Mitel 3300 7.2....Need ACD path to go to voicemail box all agents logged out
Post by: BlackSunshine on December 18, 2017, 12:56:41 PM

Got it fixed thanks for help