Messages

1

Mitel MiVoice Business/MCD/3300 / Call from MCD 5.0 to SIP URI possible?

« on: August 14, 2014, 08:05:31 PM »

We currently have MCD 5.0 (3300ICP) at the office. A manager has asked how we can call a SIP URI (for example sip:jbloggs@sipprovider.com) from our Mitel phones.

I have never done this and am not sure if it's doable. We have just migrated to a Telstra SIP service but they are no help. Has anyone done this? Do we need additional software/hardware?

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Mitel MiVoice Business/MCD/3300 / Re: Different ringtones for different incoming lines ?

« on: June 26, 2012, 10:22:45 PM »

The only thing you can change on a Mitel set is the pitch/tone of the ring, but this affects all the times the set will ring, not just for external or internal calls. Could be useful if you had one set in your intercom group that didn't receive 'normal' calls, like what Ralph said.

Program a superkey on a programmable button and this will give you access to 'adjust ringer' then you can adjust pitch and tone.

3

Mitel Software Applications / Re: UCA not forwarding to external number on dynamic status

« on: April 26, 2012, 06:41:14 PM »

Thanks ralph - COS option for Call Forward - External Destination was turned off for some reason.

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Mitel Software Applications / UCA not forwarding to external number on dynamic status

« on: April 25, 2012, 06:14:46 PM »

I have a demo system of MAS4.0 installed here at work. In my UCA on my laptop, I have a dynamic status titled 'Out of Office' that sends all calls to my mobile number.
The issue is when this status is selected, the phone is not forwarded. It forwards OK if I set it to forward all calls to the voicemail, but isn't working with my mobile number.
I am not in a PRG and my phone isn't an EHDU/UCM.

Any ideas on how I can get this to work? Can provide screenies, etc if required.

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Mitel MiVoice Business/MCD/3300 / Re: DHCp with two vlans in a CXi-II

« on: March 22, 2012, 07:38:53 PM »

Ah, you learn something new every day. Thanks, bobcheese, for that info

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Mitel MiVoice Business/MCD/3300 / Re: DHCp with two vlans in a CXi-II

« on: March 22, 2012, 05:16:51 PM »

As far as I know, you can't do this with the in-built DHCP server on the Mitel.
Generally, what you do is have the CXi serving DHCP to the voice VLAN devices and have it connected to your network on an tagged voice-VLAN port. You then have your other DHCP server on an untagged data-VLAN port serving the data VLAN DHCP range, with the Option125 in that server having the vlan option pointing to the voice VLAN.
This way, your phones will send out a DHCP Request on the data VLAN, the data VLAN DHCP server will send an offer with Option 125 embedded. The phone will then drop the offer, set itself to the voice VLAN and send out another request. Because it's now on the voice VLAN, the Mitel sees the offer and not the other DHCP server, thus the phone gets the DHCP offer from the Mitel.
Meanwhile, your computer (or other network device) will send out a DHCP Request on the data vlan and get the offer by the data DHCP server - it doesn't see nor hear from the Mitel DHCP server at all.

7

Mitel MiVoice Business/MCD/3300 / Re: MWI Button lights up but does nothing

« on: February 06, 2012, 06:37:29 PM »

Thanks for the replies.

Ralph: the issue is the light wouldn't light up even though there are new messages in the mailbox. I even made sure that the messages were left AFTER the button was programmed. Pressing the button does nothing.

Mattymayn: They are on the same controller. I tried programming a button on my phone (different controller) and it wouldn't work, btu I expected that.

boycey9: thanks, that worked! I had ports 1-11 in the Vm hunt group and 12-15 in the recorder hunt group and I totally missed that 16 wasn't in either. As soon as I put it into the main VM hunt group, the light started working.

Thanks everyone

8

Mitel MiVoice Business/MCD/3300 / Re: Missed SMDR logs !!! Mitel SMDR Call Collector

« on: February 02, 2012, 10:45:52 PM »

I gave it a try last year, but it wasn't what we were after. Kinda looked like someone's school project, in all honesty.
I found a company that takes your SMDR data and generates reports and charts, etc - it's web based (just run a small service on a machine or you can get a dedicated device) and log into their website to see. Company is www.tim4biz.com Prices aren't too bad (for our 90 users on one PBX we pay around $40/mth with all reports - they do have free version available, afaik.

9

Mitel MiVoice Business/MCD/3300 / MWI Button lights up but does nothing

« on: February 02, 2012, 10:26:59 PM »

MCD 5.0 - Embedded VM
I have a phantom DN (2299) that routes to ring groups during the day and to voicemail at night. I have put a MWI button on the receptionists phone with the directory number of the extension (2299).
When a message is left, the button lights up, but when she presses it, nothing happens.

The system in question is in a cluster with my current system, but each is using their embedded VM. When I program a MWI button on my phone for my office partner's extension and leave him a message, my light starts up on the button and when I press it it takes me to his VM box, the same as would happen if I walked to his phone and pressed the VM button. This is the behaviour that I want; however the remote system isn't playing ball.

I have tried setting it up on other phones at the remote site - no change.
I have tried setting up a MWI button for a physical phone extension on the remote reception phone - does the same thing (nada).

With the systems being in a cluster, they have the same CoS and other settings as my system, yet they are behaving differently. Does anyone have any ideas? I have the messages emailling out (which suits my local office fine) but they really want a light at the remote site.

Thanks.

10

Mitel MiVoice Business/MCD/3300 / Re: Screensaver 5360 error

« on: January 16, 2012, 12:11:47 AM »

Doublecheck the image(s) used in your screensaver are the right size/format (480x800).
You could also try uploading the pre-packaged sample screensaver for the 5360 that comes with the toolkit and see if that works.

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Mitel MiVoice Business/MCD/3300 / Re: HTML Branding App error on upload to vMCD5

« on: January 15, 2012, 06:07:27 PM »

I have zipped up the xml files that I used and attached to this post.

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Mitel MiVoice Business/MCD/3300 / Re: Mitel Music on Hold

« on: December 06, 2011, 12:00:37 AM »

Thanks, ralph.

Incidentally, using your method I am able to pull RADs and voicemail messages from the system and listen to them the same way. Aren't these supposed to be encrypted?

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Mitel MiVoice Business/MCD/3300 / Re: Mitel Music on Hold

« on: December 05, 2011, 07:09:13 PM »

Sorry to dredge up an old thread, but I'd also be interested to hear about how to do this. I've managed to get the file from the controller via ftp but have had no luck in converting it back to WAV or playing it on anything.

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Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 ICP: VM to give option between leave a msg and be reroute to mobile

« on: November 29, 2011, 10:01:31 PM »

Playing with the voicemail options on my system, I can set up a cell phone number that can be reached if the caller presses '2'. To program it, go to your voicemailbox menu and press 8 for options, 2 for additional options, and 2 for alternate numbers. Then you can choose 2 for cell phone, 3 for fax and 7 for pager. or you can configure the other numbers (0-9) for other numbers.

Edit: reading through the help file on this (titled 'Program Personal Contacts', you need the 'Advanced Voice Mail' purchasable option enabled

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Mitel MiVoice Business/MCD/3300 / HTML Branding Application requires license on 4.2?

« on: November 29, 2011, 08:37:46 PM »

I've been told by Mitel (and the HTML Toolkit documentation) that both Branding and Screensaver HTML apps for the phones don't require the HTML license, and that this was brought in at release 4.0.
However, when I upload a branding application to my 4.2 3300 (no SP), it won't show up to be assigned to a device unless the HTML Infrastructure license is enabled on that extension. I can set it on one (with the free leeway license) and it works fine, but then I get an error on any other phones, saying 'Number of HTML Infrastructure licenses exceeded'.
Am I being told porkies and I do need a license on <5.0 systems? If not, what else could it be?