Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: diorio411 on November 13, 2017, 09:32:46 AM
-
Has anyone come across issues the MiVoice Business v7.2 where 2 parties will swap calls? We have been experiencing issues where employees are on the phone with people offsite via PRI calls and for no apparent reason the calls will swap.
-
Is the PRI connected to Dual T1 Framer card installed in the 3300 controller or something else?
What type of phones? It seems to me that years and years ago I had experienced something similar with digital phones but never with IP phones.
Ralph
-
The PRI is connected to T1/E1 Card and the phones are Mitel 5224 and 5324 IP phones.
This has happened at multiple locations all running the same version.
Thank you
-
Anything unusual in the maintenance logs at the same time these swaps happen?
-
Nothing is showing unusual in the maintenance logs at or around the times these occur.
This is the part that is really unusual. What is strange is if I perform scheduled reboots of these systems say weekly the problem is not seen, but as soon as you stop this and let it go a couple of weeks the issue is seen again.
Our company does not like to do reboots because we run 24x7 and this causes interruption of services.
Thank you
-
Route optimization problem? You may try to disable it to make sur.