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Mitel MiVoice Business/MCD/3300 / Re: UM Exchange integration problem
« on: August 05, 2011, 12:02:06 PM »
I am experiencing the same issue where transfers to Exchange appear to be dropping the calls when DND is on (We've discovered that it's actually one way audio and not a dropped call though). When we perform a Wireshark on one call with DND on and one with DND off the calls look quite different:
Without DND:
|Time | 10.1.1.31 | 10.1.1.33 |
| | | 10.1.1.86 |
|58.343 | INVITE | | |SIP From: "Outside Caller" <sip:1112223333@10.1.1.31 To:<sip:868687@10.1.1.86
| |(2296) ------------------> (5065) | |
|58.344 | 100 Trying| | |SIP Status
| |(2296) <------------------ (5065) | |
|58.522 | 180 Ringing SDP (g723 g711U g711A REDRTPType-9...elephone-eventRTP) SDP (g723 g711U g711A REDRTPType-97 telephone-eventRTP) | |SIP Status
| |(2296) <------------------ (5065) | |
|58.522 | 180 OK | | |SIP Status
| |(2296) <------------------ (5065) | |
|58.744 | ACK SDP (g711U telephone-eventRTPType-101) | |SIP Request
| |(2296) ------------------> (5065) | |
|58.920 | | RTP (g711U) |RTP Num packets:157 Duration:4.678s SSRC:0x1420E6
| | |(63360) <------------------ (50376) |
|59.082 | | RTP (g711U) |RTP Num packets:226 Duration:4.618s SSRC:0x311BA64F
| | |(63360) ------------------> (50376) |
|63.660 | BYE | | |SIP Request
| |(2296) ------------------> (5065) | |
|63.661 | 200 OK | | |SIP Status
| |(2296) <------------------ (5065) | |
And with DND on:
|Time | 10.1.1.31 | 10.1.1.33 |
| | | 10.1.1.86 |
|15.551 | INVITE | | |SIP From: "Inside Caller" <sip:2738@10.1.1.31 To:<sip:868687@10.1.1.86
| |(2296) ------------------> (5065) | |
|15.552 | 100 Trying| | |SIP Status
| |(2296) <------------------ (5065) | |
|15.732 | 180 Ringing SDP (g723 g711U g711A REDRTPType-9...elephone-eventRTP) SDP (g723 g711U g711A REDRTPType-97 telephone-eventRTP) | |SIP Status
| |(2296) <------------------ (5065) | |
|15.732 | 180 OK | | |SIP Status
| |(2296) <------------------ (5065) | |
|15.848 | ACK SDP (g711U telephone-eventRTPType-101) | |SIP Request
| |(2296) ------------------> (5065) | |
|15.970 | | RTP (g711U) |RTP Num packets:18 Duration:0.509s SSRC:0x22B351
| | |(28800) <------------------ (50364) |
|16.222 | | RTP (g711U) |RTP Num packets:338 Duration:6.852s SSRC:0x150F271B
| | |(28800) ------------------> (50364) |
|16.795 | INVITE | | |SIP From: "Inside Caller" <sip:2738@10.1.1.31 To:<sip:868687@10.1.1.86
| |(2296) ------------------> (5065) | |
|16.795 | 100 Trying| | |SIP Status
| |(2296) <------------------ (5065) | |
|16.932 | 200 OK SDP (g723 g711U g711A REDRTPType-97 tel...one-eventRTP) | |SIP Status
| |(2296) <------------------ (5065) | |
|17.009 | ACK SDP (g711U telephone-eventRTPType-101) | |SIP Request
| |(2296) ------------------> (5065) | |
|17.030 | | RTP (g711U) |RTP Num packets:200 Duration:5.968s SSRC:0x26D930
| | |(28800) <------------------ (50366) |
|23.085 | BYE | | |SIP Request
| |(2296) ------------------> (5065) | |
|23.086 | 200 OK | | |SIP Status
| |(2296) <------------------ (5065) | |
We believe that this also happens in a busy condition on the users' extension. Any ideas or pointers are appreciated!
Without DND:
|Time | 10.1.1.31 | 10.1.1.33 |
| | | 10.1.1.86 |
|58.343 | INVITE | | |SIP From: "Outside Caller" <sip:1112223333@10.1.1.31 To:<sip:868687@10.1.1.86
| |(2296) ------------------> (5065) | |
|58.344 | 100 Trying| | |SIP Status
| |(2296) <------------------ (5065) | |
|58.522 | 180 Ringing SDP (g723 g711U g711A REDRTPType-9...elephone-eventRTP) SDP (g723 g711U g711A REDRTPType-97 telephone-eventRTP) | |SIP Status
| |(2296) <------------------ (5065) | |
|58.522 | 180 OK | | |SIP Status
| |(2296) <------------------ (5065) | |
|58.744 | ACK SDP (g711U telephone-eventRTPType-101) | |SIP Request
| |(2296) ------------------> (5065) | |
|58.920 | | RTP (g711U) |RTP Num packets:157 Duration:4.678s SSRC:0x1420E6
| | |(63360) <------------------ (50376) |
|59.082 | | RTP (g711U) |RTP Num packets:226 Duration:4.618s SSRC:0x311BA64F
| | |(63360) ------------------> (50376) |
|63.660 | BYE | | |SIP Request
| |(2296) ------------------> (5065) | |
|63.661 | 200 OK | | |SIP Status
| |(2296) <------------------ (5065) | |
And with DND on:
|Time | 10.1.1.31 | 10.1.1.33 |
| | | 10.1.1.86 |
|15.551 | INVITE | | |SIP From: "Inside Caller" <sip:2738@10.1.1.31 To:<sip:868687@10.1.1.86
| |(2296) ------------------> (5065) | |
|15.552 | 100 Trying| | |SIP Status
| |(2296) <------------------ (5065) | |
|15.732 | 180 Ringing SDP (g723 g711U g711A REDRTPType-9...elephone-eventRTP) SDP (g723 g711U g711A REDRTPType-97 telephone-eventRTP) | |SIP Status
| |(2296) <------------------ (5065) | |
|15.732 | 180 OK | | |SIP Status
| |(2296) <------------------ (5065) | |
|15.848 | ACK SDP (g711U telephone-eventRTPType-101) | |SIP Request
| |(2296) ------------------> (5065) | |
|15.970 | | RTP (g711U) |RTP Num packets:18 Duration:0.509s SSRC:0x22B351
| | |(28800) <------------------ (50364) |
|16.222 | | RTP (g711U) |RTP Num packets:338 Duration:6.852s SSRC:0x150F271B
| | |(28800) ------------------> (50364) |
|16.795 | INVITE | | |SIP From: "Inside Caller" <sip:2738@10.1.1.31 To:<sip:868687@10.1.1.86
| |(2296) ------------------> (5065) | |
|16.795 | 100 Trying| | |SIP Status
| |(2296) <------------------ (5065) | |
|16.932 | 200 OK SDP (g723 g711U g711A REDRTPType-97 tel...one-eventRTP) | |SIP Status
| |(2296) <------------------ (5065) | |
|17.009 | ACK SDP (g711U telephone-eventRTPType-101) | |SIP Request
| |(2296) ------------------> (5065) | |
|17.030 | | RTP (g711U) |RTP Num packets:200 Duration:5.968s SSRC:0x26D930
| | |(28800) <------------------ (50366) |
|23.085 | BYE | | |SIP Request
| |(2296) ------------------> (5065) | |
|23.086 | 200 OK | | |SIP Status
| |(2296) <------------------ (5065) | |
We believe that this also happens in a busy condition on the users' extension. Any ideas or pointers are appreciated!