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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: acejavelin on November 17, 2017, 10:20:31 AM

Title: Mitel 5624 Decline Call gives busy
Post by: acejavelin on November 17, 2017, 10:20:31 AM

Anyway to get the 5624 WiFi phone to send a call to VM if you select Decline, rather than just give a busy signal?

Title: Re: Mitel 5624 Decline Call gives busy
Post by: Tech Electronics on November 17, 2017, 10:42:06 AM

acejavelin,

What type of message does it send when you press Decline?

Thanks,

TE

Title: Re: Mitel 5624 Decline Call gives busy
Post by: acejavelin on November 17, 2017, 04:58:05 PM

603 Declined

Title: Re: Mitel 5624 Decline Call gives busy
Post by: Tech Electronics on November 17, 2017, 05:47:03 PM

acejavelin,

The 600 codes are specifically for SIP, but that code is not one that you can do anything with within the MiVO-250 that I am aware of. Unless there is something within the phone itself to determine what happens when the call is declined then I would say that you will get a constant error beep when it happens.

Sorry,

TE

Title: Re: Mitel 5624 Decline Call gives busy
Post by: acejavelin on November 17, 2017, 06:02:50 PM

Doesn't appear to be any way to change the Decline button's behavior... Installing my first one on a 5000 for a customer on Monday that is a coffee shop just jumping on the local YMCA's system and it will be their only phone. Guess I will just have to tell them not to use that button.

Title: Re: Mitel 5624 Decline Call gives busy
Post by: Tech Electronics on November 17, 2017, 06:10:53 PM

acejavelin,

I would put in a ticket with Mitel just to be on the safe side. You know as well as I do that they hide a lot of things in the background and it isn't always obvious what some of the functions are.

Thanks,

TE

Title: Re: Mitel 5624 Decline Call gives busy
Post by: acejavelin on November 17, 2017, 08:26:02 PM

I may do that on Monday, I don't have access to a Window machine to open a ticket on TechCentral Tracker at home (we are all Linux here)... And I might just talk to the customer about forwarding to VM when busy and foregoing call waiting. It's a coffee shop, I doubt they will be getting or making many calls.

Title: Re: Mitel 5624 Decline Call gives busy
Post by: acejavelin on November 20, 2017, 09:46:39 AM

I can change it to respond "486 Busy Here" when Decline is pressed... Anything I can do with that?

Title: Re: Mitel 5624 Decline Call gives busy
Post by: acejavelin on November 20, 2017, 07:19:32 PM

Nevermind I guess... According to tech support it is "working as designed" and "Decline" is only supported on the 3300.

Title: Re: Mitel 5624 Decline Call gives busy
Post by: Tech Electronics on November 21, 2017, 07:22:17 AM

Acejavelin,

Have you tried setting your System Forwarding on Busy Condition to go to Voicemail; that might work if you can send a 486 Busy Here message. My guess is with this device they won't be taking more than one call at a time anyway so camp-on would probably be useless to them.

Thanks,

TE

Title: Re: Mitel 5624 Decline Call gives busy
Post by: acejavelin on November 21, 2017, 11:00:09 PM

Quote from: Tech Electronics on November 21, 2017, 07:22:17 AM

Acejavelin,

Have you tried setting your System Forwarding on Busy Condition to go to Voicemail; that might work if you can send a 486 Busy Here message. My guess is with this device they won't be taking more than one call at a time anyway so camp-on would probably be useless to them.

Thanks,

TE

Appreciate it... That's what I did. Decline still gives a busy signal but there is far less chance of it being used. Thanks.

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