31
Mitel MiVoice Business/MCD/3300 / Re: Carrier load balancing between their two SBCs
« on: November 13, 2017, 03:08:38 PM »
Where are you unable to add DDI authentication, what forms?
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32
Mitel Software Applications / Re: MiCC - Cannot login Ignite(update fails) /CCMWeb/Contact Center
« on: August 14, 2017, 04:18:59 PM »
What has your micollab server and MBG server got to do with the setup?
Are your clients trying to connect remotely?
If clients are local first thing would be to check any proxy settings are disabled and that the MICC website is added to trusted sites. Can you ping the MICC server?
Are your clients trying to connect remotely?
If clients are local first thing would be to check any proxy settings are disabled and that the MICC website is added to trusted sites. Can you ping the MICC server?
33
Mitel MiVoice Business/MCD/3300 / Re: Embedded VM double digit issue
« on: August 14, 2017, 04:09:07 PM »
Had a similar issue with an IVR, logged with Mitel and they were blaming the SIP trunks, I ended up programming an option for 22 as well as 2 to get around it Im afraid.
34
Mitel Software Applications / Re: Change IP MICC V8 Server IP Address
« on: June 19, 2017, 11:19:15 AM »
change the address on the NIC, open the call centre client (You will have to manually type the new address), go to management and run the IP address change wizard
35
Mitel Software Applications / Re: MiCollab web certificate
« on: May 12, 2017, 02:22:26 PM »
Logged this with Mitel before and can confirm the lets encrypt only works on a single server deployment, If you have web proxy and micollab you will need to purchase one. I did find free ones out there but they needed renewing every 3 months.
36
Mitel Software Applications / Re: how to setup agent permission to log in or log out other agent off the queue
« on: May 02, 2017, 09:35:51 AM »
From memory the account you use to do this must have a device attached to it, can be an extension or an agent ID but the Mitai is sent from the device not the server.
37
Mitel MiVoice Business/MCD/3300 / Re: Limitation of how many agents can be in one queue
« on: April 18, 2017, 12:31:02 PM »
Depends on your setup, Open your help files from the MCD and search for ACD Planning and you will find a description of the different controllers and their relevant resources
38
Mitel MiVoice Business/MCD/3300 / Re: Mitel 5624 DND not working
« on: April 18, 2017, 12:26:44 PM »
I have it set up on my phone and works fine as said in previous post, I had to program 2 navigation keys (Left and Right) from the shortcut menu to select on and off and selected DND on and off from the call services
39
Mitel Software Applications / Re: MICC Contact Centre Client shared profile storage location
« on: April 03, 2017, 09:09:32 AM »
The basic details for profiles are stored in the CCM Database under dbo.tblProfile, dbo.tblProfile_CardDesign,dbo.tblProfileBy User and dbo.tblProfileDatan you then have a load more to do with security etc.
40
Mitel Software Applications / Re: Carrier plan is not associated with a media server or a trunk group
« on: March 23, 2017, 10:06:05 AM »
Unless you want your call accounting reports to include Cost you can just disable this alarm.
41
Mitel MiVoice Business/MCD/3300 / Re: Zabbix / Mitel template wanted
« on: November 29, 2016, 12:16:10 PM »
You will no longer get support from Mitel if you do this so no engineer is likely to recommend you do this, The Answer is to use Mitel Analytics instead it will provide all you want and more I would imagine.
42
Mitel MiVoice Business/MCD/3300 / Re: 5550 console can't use MiCC call flows
« on: November 29, 2016, 12:13:58 PM »
Its the Menu element that is putting the call on hold to transfer to the destination, if this is in an IVR you can try the blind transfer in there or perhaps put in an ANI step to recognise the console and take a different route.
43
Mitel MiVoice Business/MCD/3300 / Re: 5550 console can't use MiCC call flows
« on: November 29, 2016, 07:17:54 AM »
yes that is correct, if you can delay the answer on the path for a few seconds and blind transfer it will work,
44
Mitel MiVoice Business/MCD/3300 / Re: Installing 6920 IP phones
« on: November 25, 2016, 11:48:31 AM »
I have these phones working fine with option 125, My DHCP is supplied by MSL as its virtual, I have at least one of each model so no problems there. Also use LLDP for VLAN info.
If you mean advanced settings on the handset ie click setting button then advanced, you will need to create a password in the MCD under the Security Form for this option to work.
If you mean advanced settings on the handset ie click setting button then advanced, you will need to create a password in the MCD under the Security Form for this option to work.