Topics

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MiVoice Office 250/Mitel 5000 / Calls not sent to VM on no answer when manual call forwarding is active

« on: September 18, 2017, 02:03:15 PM »

We have a MiVoice Office 250 system. If any user turns on manual call forwarding using the 'Fwd All' softkey on their 5320 phone, calls to their extension are forwarded, but never time out to voicemail on no answer on the destination phone (they just keep ringing). I can set up a CRA that immediately forwards to the destination extension and have them forward to that, which allows the destination phone to transfer to VM on no answer as desired. But I'm wondering if there is a way to do this without creating CRAs or any other kind of extra extensions. Thanks all!

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MiVoice Office 250/Mitel 5000 / Alternate between mailboxes when leaving voicemails (MiVoice Office 250)

« on: August 28, 2017, 06:39:39 PM »

We have a MiVoice Office 250 system. We have a Hunt Group which, by way of a Call Routing Announcement, gives callers the option to leave a voicemail in a predetermined mailbox rather than wait for a member of the Hunt Group to become available. What I want to do is have the voicemails that are left in this way alternate between being left on two different mailboxes (in order to spread the workload of listening and replying to them).

I thought I might be able to create a second Hunt Group which sends calls to the two mailboxes alternately to forward the call to when the caller presses the assigned 'leave voicemail' key on the Call Routing Announcement, but can't find a way to add a mailbox to a Hunt Group.

Is this possible, or do you have any suggestions to achieve a similar result?