Messages

16

Mitel MiVoice Business/MCD/3300 / How to forward calls from a Mitel 5505 IP phone

« on: April 03, 2020, 01:16:18 PM »

We have a doctor who has a Mitel 5505 IP phone and wants to be able to be able to easily toggle  forwarding calls from this phone to a cellphone.
Other Mitel phone models it's easy to setup a button to do this but the 5505 doesn't appear to have the option.

17

Mitel MiVoice Business/MCD/3300 / Mitel 5505 message flashing indicator does nothing

« on: March 25, 2020, 01:38:11 PM »

We've recently setup a Mitel 5505 which has a flashing message indicator when a VM is received.
However when you press the button it does nothing.
Users can still reach the vm by dialing 5481 to get to our VM controller
at which point the controller recognizes their phone and sends them to review their VM box.

Any idea what the message button flashes but doesn't send people to their VM box?

18

Mitel MiVoice Business/MCD/3300 / How to transfer voicemail across 2 mitel 3300 controllers

« on: March 24, 2020, 02:42:51 PM »

We have 2 mitel controllers 1 at 8.10 and one at 8.5.
Which work great other than if someone has a VM on either they aren't able to
transfer it to the other. Could someone please recommended a solution?

Currently we've been using voicemail to email but it's kind of a clunky work around.

19

Mitel MiVoice Business/MCD/3300 / More obvious voicemail flashing indicator for secondary voicemail

« on: February 14, 2020, 12:00:41 PM »

We have phone where it needs to be able to have an indicator for voicemail on other lines in the department.
Currently we've bound secondary vm to the keypad keys which does give a flashing indicator, on a Mitel 5312.

Though users feel like the small flashing button isn't obvious enough is there a way to have a more obvious
indicator for secondary voicemail boxes?

20

Mitel MiVoice Business/MCD/3300 / Possible to Forward calls from a Mitel 5505 phone with base?

« on: October 02, 2019, 05:58:53 PM »

Is it possible to forward calls from a Mitel 5505 phone with base unit?
I've checked the manual and it looks like the phone doesn't directly support call forwarding.

Even it isn't possible for users to forward calls, is there a different wireless Mitel phone model that you would recommended? 

21

Mitel MiVoice Business/MCD/3300 / How to setup a SIP phone to share an extension a voicemail extension

« on: September 28, 2018, 02:30:25 PM »

I have 2 Android phones setup as SIP using the Bria Android App.

I"m trying to figure out how to get them to monitor and direct to the same voice mail.

Using a ring group people ext 6746 which causes 6745 and 6744 to ring simultaneously 
If a voice mail is left it resides on ext 6744 VM, Bria monitors and dials into our VM server using 5481

This works as intended for the 6744 phone however for the 6745 phone I need to find a way to  have
it refer to 6744's VM Box. In the Bria app the only information required is the VM server, so just 5481.
However when I use this for the 6745 phone I get the server but have to specify my VM extension,
this method also does not monitor if VM are available on VM 6744.

TLDR: I need to attach multiple extensions to the same VM and don't have the option of just setting up
a message waiting indicator.

 

 

22

Mitel MiVoice Business/MCD/3300 / Trying to setup Bria (sip) app with push notifications using a iphone on mitel

« on: August 24, 2018, 06:10:43 PM »

So the Bria app works fine with our mitel phone system as long as the app is pointing towards our internal mitel address.

However a recent update has made it so push notifications are required to keep the app in a state where it can receive calls if the screen is off. So I need to change the domain from our internal mitel controller to an external address.

So my question is where could I find that address for a Mitel Mxe-III system?

Thank you.

23

SIP On Mitel / How to setup a SIP phone to share an extension with a ip phone

« on: August 01, 2018, 01:31:16 PM »

Hi,

So I'm using a SIP Voip app called Bria to connect to our mitel system which works but we want it to also share an extension with one of the Mitel IP 5324 sets.
If I try to set the extensions to be the same I get a ext already in use error.   

24

Mitel MiVoice Business/MCD/3300 / How to set an overhead page key,

« on: February 01, 2018, 12:12:42 PM »

I"m trying to setup an overhead page key, so users can press one button on their Mitel 5224 IP phone to page their department.
However I can't set this up as speed dial because *# won't work in a speed dial key.

In short I just want a key that either automatically pages that department, or speed dials the specific department code
example *#8470
 

25

Mitel MiVoice Business/MCD/3300 / Multicall line doesn't ring while main line is being forwarded.

« on: January 31, 2018, 05:02:55 PM »

We have a phone which has a multicall line button set to ring however it will not ring when the phone is being forwarded.
Even though it will not ring, calls can still be picked up if I happen to notice one is coming through silently.

This phone extension is almost always forwarded to a cellphone, though its important that it rings and is able to pick calls
on other line's while it's is being forwarded.

The particular line in question does not have dedicated phone or IP license and is just a Multicall line key on this particular phone.

26

Mitel MiVoice Business/MCD/3300 / How to forward a voicemail from one mitel server to another.

« on: October 17, 2017, 06:52:57 PM »

We have 2 mitel servers one ending in .1 and one in .2
When users on .1 access their voicemail and try to forward a
voicemail to a .2 voicemail box they always get a message back
that the transferred has failed. Also when they forward it the
would be recipient voicemail message is a default voicemail
phone number instead of the recorded message the recipient
has set. 


Any Help would be appreciated.