Topics

1

Mitel Software Applications / Micollab app - No Configuration, Softphone off

« on: October 20, 2017, 06:10:57 AM »

Can anyone help me solve this please. I have two people with this problem and I have no idea how this happend.
They use the Micollab App on their iPhones. The softphone is OFF and says "No Configuration"

How can i get it back to "on"?

Many thanks for looking 

2

Mitel MiVoice Business/MCD/3300 / Help me find automatic forwarding please

« on: September 01, 2017, 10:22:58 AM »

hi everyone 

Hope someone can point me in the right direction.

I have a user 9215 whose phone forwards all calls automatically to user 9218 from 3pm everyday. I need to change the forwarding destination. Any idea how I can track down where this is setup?

Many thanks for looking 

3

Mitel MiVoice Business/MCD/3300 / The selected device is resilient

« on: February 01, 2017, 12:02:48 PM »

When I try and Delete a Multiline IP Sets i get a message saying 'The selected device is resilient. Please use User and Services Configuration form to delete the device.'
Can someone please advise what to do next to delete the device?

Thanks

4

Mitel MiVoice Business/MCD/3300 / Can't find where to delete number

« on: November 23, 2016, 11:30:52 AM »

I am trying to create a new user (agent). Our users sync with Active Directory.

When i try and save the new user in Manage Detained Entries I get an error saying the The directory number already exists.

I cant find any trace of the user or number in MiVoice Business. When I do a locate number in maintenance commands. It says the number refers to a Superset 5020 IP.

Can anyone please advice how I can find where to remove 7*562 from?

Thanks