Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: 619Tech on April 18, 2016, 08:37:46 PM

Title: Caller ID disappearing after held ACD
Post by: 619Tech on April 18, 2016, 08:37:46 PM

MiCollab/MiVB Site was just upgraded to latest versions. Now when ACD agents retrieve a call from hold the Caller ID disappears and is replaced with NuPoint Port Name.

Title: Re: Caller ID disappearing after held ACD
Post by: 619Tech on April 19, 2016, 07:24:32 PM

Update: More investigation revealed it to be a MiCC issue (was not upgraded with the rest). ACD agent keys do show Caller ID after hold retrieve, but the NuPoint port name appears in the supervisor's MiCC client showing agent status. Upgrading MiCC to resolve.