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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: unclejemima on January 14, 2016, 02:06:34 PM

Title: Turn off auto answer for user
Post by: unclejemima on January 14, 2016, 02:06:34 PM

I've got a user that has auto answer enabled...if they pick up the phone it grabs the ringing line.  Is there any way to turn this off?
Thanks!

Title: Re: Turn off auto answer for user
Post by: lowradiation on January 14, 2016, 03:04:46 PM

Extension flags:
Auto Answer CO
Auto Answer IC
Change to No

Title: Re: Turn off auto answer for user
Post by: unclejemima on January 15, 2016, 06:24:11 PM

Sorry, where do I find this?  In the DB Programming? 

Thanks!

Title: Re: Turn off auto answer for user
Post by: Tech Electronics on January 16, 2016, 05:47:55 PM

unclejemima,

There are two places you can change this at.

1. Under the phone extension itself.
System > Device and Feature Codes > Phones > {extension} > Flags > Auto Answer IC & Auto Answer CO: Change whichever one they don't want to auto answer on.

2. Under the Phone Related Flags and add or remove phones for those features.
System > Phone Related Information > Flags > Auto Answer IC: Add or Remove the Extension from the list
System > Phone Related Information > Flags > Auto Answer CO: Add or Remove the Extension from the list

Thanks,

TE

Title: Re: Turn off auto answer for user
Post by: unclejemima on January 18, 2016, 02:02:14 PM

Done and done.  Thank you!