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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Monk on February 26, 2015, 04:51:16 PM

Title: Can't hear ring when calling extension
Post by: Monk on February 26, 2015, 04:51:16 PM

When some of our personnel call the inter company extensions, they can not hear the phone ringing on the other end. They just get dead air until someone picks up the extension. These are Mitel 8528 phones. How can this be corrected?

Title: Re: Can't hear ring when calling extension
Post by: DND ON on February 26, 2015, 06:04:32 PM

Check the audio settings on the phones, make sure they're set for ringback.

Title: Re: Can't hear ring when calling extension
Post by: Monk on February 27, 2015, 10:12:45 AM

We haven't changed any phone settings. This just started a couple days ago with no changes or warnings.

Title: Re: Can't hear ring when calling extension
Post by: dwayneg on February 27, 2015, 11:26:22 AM

have you unplugged phones to reset? believe I solved this once by doing that.

Title: Re: Can't hear ring when calling extension
Post by: mitelengineeruk on March 03, 2015, 06:58:19 PM

What card are these phones on? Main controller? DEI?

I would also try resetting the digital module.