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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: irongladiator on May 07, 2018, 05:26:38 PM

Title: Mitel 5000 Upgrading
Post by: irongladiator on May 07, 2018, 05:26:38 PM

Hello Fellow Mitel 5000 Techs,
I was wondering if anyone here could tell me if there are any repercussions in upgrading an older Mitel 5000 (Ver. 3.2.4.60) to the latest and greatest? Aside from the obvious of doing a backup, conversion and restore. Do I need software assurance, etc.?

Thanks,
-Iron

Title: Re: Mitel 5000 Upgrading
Post by: Tech Electronics on May 07, 2018, 05:46:14 PM

Irongladiator

The latest version of software doesn’t work on a CS controller or should I say isn’t supported by Mitel.

Sorry,

TE


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Title: Re: Mitel 5000 Upgrading
Post by: acejavelin on May 07, 2018, 05:58:29 PM

Quote from: irongladiator on May 07, 2018, 05:26:38 PM

Hello Fellow Mitel 5000 Techs,
I was wondering if anyone here could tell me if there are any repercussions in upgrading an older Mitel 5000 (Ver. 3.2.4.60) to the latest and greatest? Aside from the obvious of doing a backup, conversion and restore. Do I need software assurance, etc.?

Thanks,
-Iron

Like TechElectronics, I assume this is a CS chassis? If so, you can only go up to 6.1 software and software assurance is absolutely required. In theory, you should be able to just upgrade and reboot and go, but I would definitely backup and be ready to convert and restore. A new license key will be required as well.

Title: Re: Mitel 5000 Upgrading
Post by: bobr1 on July 04, 2018, 01:34:28 PM

You will need software assurance in order to update the license to any higher major release. Otherwise your system will reboot every 4 hours.

6.3 will definitely not work on a CS controller.  I tried on my lab and couldn’t get it to complete. I had to down grade back down to 6.0 and it caused some strained things to happen to my database. A good argument for backing up BEFORE you do anything [emoji57]