Topics

1

Mitel MiVoice Business/MCD/3300 / guide:How to capture CCS trace to file

« on: April 17, 2024, 08:12:05 AM »

Needed to do this due to a ccs trace to the window causing the browser to crash. Can't leave it open all day.
Mitel advised to do the following instead and so far seems to work a treat.
Thought I'd post it here to be helpful to the community.

https://phonesystemhelp.info/how-to-capture-ccs-trace-to-file/

2

Mitel Software Applications / MICC Elasticsearch RAM allocation

« on: February 15, 2023, 04:45:41 AM »

Just been told this by tech support
Putting it out there incase it can help anyone else

This was to resolve performance issues of emails in ignite

To check how much memory Elasticsearch has been allocated (and increase)
navigate to
C:\ProgramData\chocolatey\lib\elasticsearch\tools\elasticsearch-2.4.1\bin
run command
service.bat manager
In the window that opens navigate to Java tab

See my blog with pictures for more info
https://phonesystemhelp.info/how-to-check-how-much-memory-elasticsearch-is-allocated/

3

Mitel MiVoice Business/MCD/3300 / {Solved} extension stuck as busy unable to delete

« on: June 17, 2021, 12:30:53 PM »

RESOLVED
tried to delete an extension but it failed with error "line key in use"
run commands " busy ext xxxx" then busy reset
State ext then shows extension as "man busy" and you can then delete the extension

more info her https://phonesystemhelp.info/mivb-busy-reset-locked-extension/

4

Mitel Software Applications / [Solved] Missed calls not showing in call History window on the Micollab client

« on: May 16, 2021, 09:10:24 AM »

I had a problem on micollab 9.3 where missed calls did not show in the call history window on the client

I found there is a tick box in the Micollab enteriprise to turn this featue on

More details here:
https://phonesystemhelp.info/call-logging-missing-from-micollab/

Hope this post helps other people save time looking

5

Mitel Software Applications / Resloved: Micollab remove E911 warning popup

« on: March 23, 2021, 06:32:57 AM »

Just thought i would share this incase anyone else is struggling with this pop up

To turn off the E911 warning on the micollab client
untick the box under
micollab client service / configuration / enterprise /default account code / enable e911 warning

pictures here

https://phonesystemhelp.info/how-do-i-remove-911-emergency-calls-warning-on-micollab-client/

6

Mitel Software Applications / Useful logs to check for Micollab issues

« on: November 26, 2020, 06:30:38 AM »

***Im not asking for help, just sharing some info i have found*******

When Mitel ask for feedback logs from the Micollab client i used to just send them to Mitel and not look at them myself
I thought they were full of logs i wouldnt uderstand.
They are! but some of the logs do make sense to none software design people

I wrote a blog about which logs helped me solve an issue.

https://phonesystemhelp.info/help-with-micollab-problem-report-feedback-log/

If you have some more helpful info on how to read these logs them please share
Thanks
P

7

Mitel MiVoice Business/MCD/3300 / Sharing a useful SDS step i didnt know about

« on: November 26, 2020, 06:26:17 AM »

Did everyone know this but me?

When u have an SDS error that shows only GUID and not the extension number of the person with the issue how do you find the extension number?

I would find it in SDS debug but i found you can do it this quicker way also

You just highlight the guid in the error and a info windw pops up with extra info

See me blog for pictures https://phonesystemhelp.info/help-with-sds-errors/

**To be clear, im not asking for help im just sharing something i found in the hope it will help other people. However if you want to add more info or have a better way to do this then please share****

thanks
P

8

Mitel MiVoice Business/MCD/3300 / Backup and restore log useful for DB corruption

« on: November 10, 2020, 12:02:30 PM »

I had a extension that i could not get rid of. Mitel recommeded a backup and restore to resolve
From what i could tell there was no visability of what was happening during this backup and restore
Did it find the issue and resolve it?
Was there more than one number with an issue?

I was told about this command and log file
It's probably in the manual somewhere but i didnt know about it
so i thought i would share it with the community

All sorted now

https://phonesystemhelp.info/mivb-database-corruption-logs/

9

Mitel Software Applications / More information with Nupoint/Micollab voicemail to email

« on: November 03, 2020, 11:09:30 AM »

Had an issue i hadnt seen before with voicemail to email on the Micollab/Nupoint
Thought i would share my findings

https://phonesystemhelp.info/micollab-voicemail-to-email-fcos-options-required/

https://phonesystemhelp.info/micollab-voicemail-to-email-not-being-sent/

https://phonesystemhelp.info/nupoint-fcos-to-get-cli-on-voicemails/

https://phonesystemhelp.info/micollab-voicemail-to-email-troubleshooting/

Hope these help someone else
P

10

Mitel Software Applications / How to clear the qmail email queue on Micllab/nupoint

« on: October 12, 2020, 07:27:25 AM »

Just had an issue where the VM to email were intermitantly not being sent to the users
Found the mail server IP address had not been programmed!

Once i added it lots of old emails started being sent!

So i researched how to clear the email queue so users woundn't have 100's of out of date emails

This how i did it

https://phonesystemhelp.info/micollab-voicemail-to-email-troubleshooting/

in case anyone else ever wanted to do something similar

 

11

SIP On Mitel / How to list UDP streams in wireshark?

« on: February 14, 2020, 04:49:38 AM »

Anyone know how to list udp streams in Wireshark?

Background:
MBG teleworker with minet phones
As they are not SIP i cant use the VOIP option to show calls
So, i can find the udp streams from the inside of the MBG
I can also find the udp streams from the outside (MBG external to teleworker handset) but these are encypted (can be turned off i beleive in MIVB suystem options)

I then filter the capture by using time.frame >= start time %% time.frame<= end time of problem call

Then i click on the udp entries and see what UDP stream index it is (number 1 to x depending on ow many streams are in the capture)

Then i filter the capture again to show only that stream "udp.stream ==1"

Then i listen to each stream to find the person voice who reported the issue.

I decode the UDP streams in to RTP and can listen to them and export them to an AU file to play in media player.

If i have the wrong stream i start again and filter on UDP stream 2, and repeat until i find the correct call.
In this particular case the calls last 10 minutes so in that time frame there are many calls taking place and many UDP streams

So the question is rather than do all that is there away to list all the UDP or RTP streams in the capture and then play them back one by one instead of doing all this filtering?

Hope all this makes sense

Thanks
P

12

SIP On Mitel / EDITCAP very useful wireshark command

« on: December 04, 2019, 04:43:16 AM »

I recently had a need to open a 30gb pcap file.
The usual intermitant call issues so i had to start a new trace everyday so the file didnt get to large
Well sods law, the issue happens over the weekend so the pcap file had reached 30gb
trying to open that size file in wiresahrk caused it to crash
Even if it did open wireshark, it would be incredably slow
As we knew the time and date when the issue occured we wanted to filter the capture to that period
But as i could not open the file, i could not filter it

some googling later i found EDITCAP

command line utilitly built in to wireshark that allows you to do many things including extrating a time period from a pcpa file

here is my post on it

http://phonesystemhelp.info/how-to-edit-large-wireshark-files-with-editcap/

hope someone finds it useful when fault finding sip issues

P.S i know i can use the "port 5060" command to only capture signalling but i needed the voice packets in this instance

P

13

Mitel MiVoice Business/MCD/3300 / Trunk to Trunk on Talk Talk SIP trunks fixed

« on: March 16, 2018, 04:49:40 AM »

WE had an issue where when trying to do a trunk to trunk on Talk Talk SIP trunks the call would fail.
From the trace we could see the outgoing leg of the call was being denied.
I Wireshark trace shows error code 630 denied

We found if we made these changes the Trunk to Trunk worked fine
On the SIP peer profile set
Use diverting party number as calling party number to YES
and
Use original calling party number if available to NO

To me this sounds like Talk Talk wont allow the original callers cli to be presented to the final destination.

Does the forum agree?

Thanks for any imput

MY blog with pictures of changes
http://phonesystemhelp.info/fix-trunk-to-trunk-calls-fail-on-talk-talk-sip-trunks-error-630/

14

Mitel Software Applications / Micontact Centre Sql known issue V7.1.1.1. Table filling database. Reports empty

« on: August 25, 2015, 03:30:01 PM »

Sharing something i learned today

http://www.phonesystemhelp.info/micontact-centre-sql-known-issue-v7-1-1-1-table-filling-database-reports-empty/

15

Mitel Software Applications / How to use screened transfer

« on: August 12, 2015, 03:34:32 AM »

Sharing my experience of trouble making it work

http://www.phonesystemhelp.info/how-to-use-screened-transfer-on-the-nupoint/