Topics

1

Mitel Software Applications / Call reporting

« on: September 29, 2016, 09:02:43 AM »

Is putting a call on hold consider refusing a call?

2

MiVoice Office 250/Mitel 5000 / Extension Conflict

« on: February 09, 2016, 04:47:56 PM »

I have a node that says extension conflict P#000 unassociated mail box. I can not seem to find anything related to that in the database programming. On top of that, the database repair utility says P#000 is a invalid extension and can not be repaired.

3

MiVoice Office 250/Mitel 5000 / MOH not working

« on: January 12, 2016, 03:21:13 PM »

I have a client that when the MOH device is plugged into the HX controller MOH port music does not play while on hold. I have checked at the trunk level that CP 5000 is selected as the MOH. I went to a phone and used the feature code 313 and no music came out of the phone.  I purchased an audio cord and plugged it into the 5000 and plugged the other end into my phone and turned music on. I went to a phone yet again and tried 313 feature code and no music played. I determined that the MOH port must be bad on the processor module. I switched out the processor module and did all the things mentioned above with the same result of no music on hold. I am looking for ideas on what else to try?
DB version 6.0.9.57