Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: gimitel on February 29, 2012, 05:17:58 PM

Title: Software Error -> Source: SX2KAIUTL and Source: SX2KAlarmSP
Post by: gimitel on February 29, 2012, 05:17:58 PM

 Hi there Mitel friends,

I am getting the following two errors on our Mitel 3300 ICP. I am not sure what the problem.

Log Number:    3856
Source:    SX2KAlarmSP
Description:    GetAlarmSummaryInfo->Failed to retrieve alarm summary info
File Name and Line Number:    SX2KAlarm_SP.cpp;658
 
Log Type:    Software
Log Number:    3850
Severity:    Error
Source:    SX2KAIUTL
Description:    GetSnmpInfo->ReadMsg failed: CSGetLastError(sx2kUserId=0xbb2c2d0)=1 Task=SX2KAlarmSP(0x3abb800)
Module:    Main
File Name and Line Number:    sx2kaiutl.c;523

The Platform is an Cxi with rel version 9.1.

I am not getting any alarms from the system, however, our phones cannot make or receive calls. When this happens the phones have no dial tone.

Can anyone help me out PLEASE !!!

Thanks in advanced.

Gimitel

Title: Re: Software Error -> Source: SX2KAIUTL and Source: SX2KAlarmSP
Post by: gimitel on May 10, 2012, 09:31:46 AM

Hi There Mitel Friends,

I upgrade the software from Rel.9.0 to MCD 4.2 and it is working fibe now.