Messages

16

Mitel MiVoice Business/MCD/3300 / Re: Key System key no longer forwarding calls for Secretary

« on: November 24, 2017, 11:38:11 AM »

Is the Key System key set to ring?

Currently no. I don't believe they were when the forward softkey was working.

17

Mitel MiVoice Business/MCD/3300 / Re: Key System key no longer forwarding calls for Secretary

« on: November 22, 2017, 03:29:17 PM »

Unfortunately that didn't work

Did a direct forward (of her number) to the voicemail pilot number, then disabled it. A test call to one of the 'Key System' line appearances still showed the Forward softkey, but pressing it did nothing.

18

Mitel Software Applications / Re: MiCollab Shows Phone(s) Offline

« on: November 22, 2017, 12:51:29 PM »

Does that user's 'MiCollab Client' profile in the 'Users and Services' page in the Mitel Application Suite have a desk phone extension set?

19

Mitel MiVoice Business/MCD/3300 / Re: Key System key no longer forwarding calls for Secretary

« on: November 21, 2017, 07:16:44 PM »

Try manually forwarding her phone to voice mail and then unforwarding it.
The phone needs to be forwarded at least once before that button becomes active.

Ralph

I'll give that a shot. Will it matter if her prime DN is setup as a 'Key System' line type instead of a 'Single Line'?

20

Mitel MiVoice Business/MCD/3300 / Key System key no longer forwarding calls for Secretary

« on: November 21, 2017, 01:23:08 PM »

Good Morning!

I have a Secretary on a Mitel 6940 phone (Clustered 3300 MX/CX environment running 8.0 PR3) with a list of Chief's on her phone as Key System line appearances. When it was working before, a call coming into one of the chief's extensions would flash on her phone and the 'Forward' soft key would appear ... she could hit that soft key to send the caller elsewhere.

Now, hitting the 'Forward' soft key does nothing. No changes have been made to her configuration.

Any ideas?

Thanks!

21

Mitel Software Applications / Re: Contact Center variable routing

« on: November 20, 2017, 11:21:04 AM »

Remotely is possible depends of your licences. Go to licences overview in your site Explorer or ccmweb. Check your ivr port licences.

What would I be looking for?

We are looking for the type op ivr licences. If you log into serverip/ccmweb then goto help-about. Here you can found your licences overview.

We can help you finding a solution for question. Not all options are available in the ivr if you don't have the proper license

Verstuurd vanaf mijn SM-G935F met Tapatalk

Is this the info you're after?

Contact Center - Maximum licenses available:
 
CCMWeb
Starter Pack type:       Contact Center
Voice Agents:       915
Multimedia Agents:       0
Concurrent Agents:       305
System Administrators:       4
 
Workforce Scheduling
Workforce Scheduling Agents:       0
Workforce Management Integration:       No
 
Other
Oaisys Tracer:       Yes
Third Party Call Recording Connector:       No
CTI Developer Toolkit:       Yes
Microsoft CRM Connector:       Yes
SalesForce.com Connector:       Yes
High Availability:       No
        
        
        
        
Network Licensing
CC Network License:       Yes
 
Business Reporter
MiVoice Business Reporter Starter Pack:       Yes
Call Accounting license:       Yes
Extension licenses:       1600
Business Reporter Client Licenses:       0
 
Contact Center Softphone:       0
 
IVR Routing
Messaging and Routing Starter Pack:       No
IVR Starter Pack:       Yes
IVR Redundant Starter Pack Add-on:       1
Messaging and Routing Ports:       0
IVR Ports:       60
Redundant IVR Ports:       20

22

Mitel Software Applications / Re: Contact Center variable routing

« on: November 16, 2017, 06:33:04 PM »

Remotely is possible depends of your licences. Go to licences overview in your site Explorer or ccmweb. Check your ivr port licences.

What would I be looking for?

23

Mitel Software Applications / Re: Contact Center variable routing

« on: November 15, 2017, 03:11:57 PM »

How would you want to toggle it and what licensing have you got will be your restriction. Theres loads you can do with lookups etc

Remotely would be ideal, maybe by a phone number and then some method of updating/toggling .. similar to the 'Mode of Operation' option. By licensing, do you mean Software Assurance?

24

Mitel Software Applications / Re: Contact Center variable routing

« on: November 15, 2017, 11:01:16 AM »

Hmmmm ... could there be multiple conditions? And could they be remotely toggled on/off?

Thanks,

25

Mitel Software Applications / Contact Center variable routing

« on: November 14, 2017, 02:00:22 PM »

Hello Mitel Folks!

I'm hoping the community brains here can point me in the right direction, or help me brain storm a solution. My environment is running 8.1.3 MiCC. My organization would like to somehow implement conditional routing of queues based on varying severity of inclement weather closures or delayed openings. Possibility of 4 variable routes (All open, Open at 10am, Open at Noon, All Closed) etc.,

Right now we do DNIS based routing, all my numbers come into the DNIS check subroutine then branch out to the various sites/queues. Inside those subroutines we have the Mode of Operation toggled for an Emergency closure across the board, which works great to force an emergency closure (it plays a nice prompt letting people know we're closed due to weather or whatever).

Is there a way to implement some sort of variable check step that could be toggled on/off at a moment's notice that isnt using that Mode of Operation-Emergency? Could said variable be complex enough for 4 possible paths? Or can there be more than 1 mode of operation?

Thanks!!

26

Mitel Software Applications / MiCollab 7.3 user password issue

« on: August 29, 2017, 04:38:21 PM »

Good Afternoon,

Hoping I can get an idea from the brains here. I have a password conflict issue with a user and their MiCollab account.

We have a MAS cluster with MiCollab 7.3, with IDS tied to Active Directory. One user apparently used the 'Change Password' option in the MiCollab client. Now whenever MiCollab launches for them, the client prompts them to change their password. They have tried every combination they know of, and when they called our Helpdesk they subsequently changed her AD password, uninstalled/reinstalled the client to no avail.

When I got the ticket escalated to me, I went through the same steps as the Helpdesk, and even blew out her MAS profile and rebuilt her (resynched from the directory services etc.,). Still no change .. whenever she launches MiCollab (even on a different PC) the client stops her at the Change Password dialogue box.

Is there anything I should look at deeper in MAS, or in the workstation somewhere to force MiCollab to ignore the previous pw change attempt and to go back to using her AD credentials?

Thanks,