Topics

1

Mitel Software Applications / "Problem accessing the Teleworker Database"

« on: February 13, 2020, 05:58:28 PM »

Hello,

MiCollab 7.3.0.30, MSL 10.5.17

Just noticed on one user, after attempting to open their properties form 'Users and Services', I receive the "Error fetching the user data. There was a problem accessing the Teleworker database." I can pull up the user config from the MBG blade just fine.

I noticed an older post about this from 2015 that recommended removing and readding the user. Is that the only solution or does anyone have experience with another?

Thanks,

2

Mitel Software Applications / MiVoice Call Recorder (Oaisys)

« on: July 25, 2019, 04:07:12 PM »

Good Afternoon,

We are running MiVoice Call Recorder (9.1.1411). Has anyone seen a location for auditing user logins, or exporting data to excel from various sections within the admin location? I cannot locate either, I might be blind ....

Thanks,

3

Mitel Software Applications / MiCollab Web Client single audible beep from PC for incoming calls

« on: July 02, 2019, 07:51:57 PM »

I couldnt find any prior topics on this online anywhere, has anyone ran into an issue where MiCollab Web users receive a single audible beep tone (almost sounds like a hard click) from their PC when an inbound call occurs? I can't find any settings in the client that would disable this ...

4

Mitel Software Applications / Contact Center Client error

« on: November 01, 2018, 06:23:29 PM »

Fresh CCC install on a user's PC. Launches successfully, can load profiles successfully, but whenever you click on any option in the 'Real Time' tab, it errors out (options like 'Agents' or 'Queues' etc.,)

I've attached an image of the error dialogue box that appears first, and attached a copy of the client error log file.

I haven't tried it under my profile, or an uninstall/reinstall just yet as this user is hard to get ahold of and schedule work time with. Hoping to see if someone knew of a quick shot fix.

5

Mitel Software Applications / Mitai Call Control Node error

« on: July 27, 2018, 02:16:24 PM »

One of my IVR servers is sputtering out the below error every minute in the Windows server event log:

MitaiCallControlNode - MitaiCompletionCallbackHandler Mitai command failed - Client:[127.0.0.1:53366] ClientTag:[21228] DN:[8835] ReturnType:[General] ReturnCode:[SXERR_NO_CALL_TO_ANSWER

Source location is C:\Program Files (x86)\prairieFyre Software inc\CCM\\Logs\MiTAIProxyServerLog

Has anyone come across this behavior before?

Thanks!

6

Mitel Software Applications / MiCollab missed call list and call notification popup issue

« on: January 30, 2018, 12:43:06 PM »

Racking my brain here...

Running MiCollab 7.3.0.30; One department with 5330e phones and MiCollab client installed. Their prime DN's are setup as Multicall, they also have a shared line appearance for their department that is setup as a multicall key as well.

No changes have been made anywhere, all of a sudden they are not getting the MiCollab call notification popup of calls on the shared dept. line, and no updates to their missed call lists for the shared line or their personal DN's.

Any ideas what could cause this, and possible remedy?

Thanks!

7

Mitel Software Applications / Corporate Directory Updates

« on: December 18, 2017, 06:39:03 PM »

Is there a way to force all MiCollab clients to resync their corporate directory?

*Edit: Our Sync settings are set for every day at 3am, PBX Node. But apparently its not working. The manual sync using the 'Sync Now' doesnt appear to work either. So far, manually selecting the option within each client has been the only way to show updates, per client. Any ideas what could interfere with the auto-sync settings?

8

Mitel MiVoice Business/MCD/3300 / Key System key no longer forwarding calls for Secretary

« on: November 21, 2017, 01:23:08 PM »

Good Morning!

I have a Secretary on a Mitel 6940 phone (Clustered 3300 MX/CX environment running 8.0 PR3) with a list of Chief's on her phone as Key System line appearances. When it was working before, a call coming into one of the chief's extensions would flash on her phone and the 'Forward' soft key would appear ... she could hit that soft key to send the caller elsewhere.

Now, hitting the 'Forward' soft key does nothing. No changes have been made to her configuration.

Any ideas?

Thanks!

9

Mitel Software Applications / Contact Center variable routing

« on: November 14, 2017, 02:00:22 PM »

Hello Mitel Folks!

I'm hoping the community brains here can point me in the right direction, or help me brain storm a solution. My environment is running 8.1.3 MiCC. My organization would like to somehow implement conditional routing of queues based on varying severity of inclement weather closures or delayed openings. Possibility of 4 variable routes (All open, Open at 10am, Open at Noon, All Closed) etc.,

Right now we do DNIS based routing, all my numbers come into the DNIS check subroutine then branch out to the various sites/queues. Inside those subroutines we have the Mode of Operation toggled for an Emergency closure across the board, which works great to force an emergency closure (it plays a nice prompt letting people know we're closed due to weather or whatever).

Is there a way to implement some sort of variable check step that could be toggled on/off at a moment's notice that isnt using that Mode of Operation-Emergency? Could said variable be complex enough for 4 possible paths? Or can there be more than 1 mode of operation?

Thanks!!

10

Mitel Software Applications / MiCollab 7.3 user password issue

« on: August 29, 2017, 04:38:21 PM »

Good Afternoon,

Hoping I can get an idea from the brains here. I have a password conflict issue with a user and their MiCollab account.

We have a MAS cluster with MiCollab 7.3, with IDS tied to Active Directory. One user apparently used the 'Change Password' option in the MiCollab client. Now whenever MiCollab launches for them, the client prompts them to change their password. They have tried every combination they know of, and when they called our Helpdesk they subsequently changed her AD password, uninstalled/reinstalled the client to no avail.

When I got the ticket escalated to me, I went through the same steps as the Helpdesk, and even blew out her MAS profile and rebuilt her (resynched from the directory services etc.,). Still no change .. whenever she launches MiCollab (even on a different PC) the client stops her at the Change Password dialogue box.

Is there anything I should look at deeper in MAS, or in the workstation somewhere to force MiCollab to ignore the previous pw change attempt and to go back to using her AD credentials?

Thanks,