Messages

1

Mitel MiVoice Business/MCD/3300 / Re: 3300 mxe did

« on: February 22, 2016, 07:44:25 PM »

from the maintenance command form try "CCS TRACE ENABLE CONTINUOUS"

call one of the DIDs that doesnt work and you should be able to see what digits are actually being sent.  Sounds like an issue on the carrier side.

When finished, be sure to run the command "CCS TRACE DISABLE"

2

Mitel MiVoice Business/MCD/3300 / Re: Night Service Generic Message instead of Recorded

« on: February 22, 2016, 07:33:26 PM »

If you want to hear the Day/Night1/Night2 voicemail recordings when the phone system is in night mode --> then you need the digits that the main number rings in as to reroute (in Night 1 condition)  to the pilot number of the embedded voicemail port hunt group.

It sounds like calls are routing to mailbox 0, which is probably a mailbox with no recording.  So you can remove mailbox 0.  Or you change 6700 on the call Re Route Always form to route to the voicemail port huntgroup when the controller is in Night 1 mode.

3

Mitel MiVoice Business/MCD/3300 / Re: Multi phone ringing

« on: February 22, 2016, 07:29:41 PM »

Are the softphone and hardphone part of the same multi-device user group?

If not.. and they have their own ACD Agent IDs --> it shouldn't cause an issue.

4

Mitel MiVoice Business/MCD/3300 / Re: Route DID to external number

« on: July 22, 2015, 02:44:26 PM »

Thank you very much X-man & Ralph

CCS trace did show the call trying to go out.  So you nailed it Ralph.. carrier blocking due to caller ID source, ticking CLID replacement resolved the issue.

5

Mitel MiVoice Business/MCD/3300 / Route DID to external number

« on: July 22, 2015, 11:30:19 AM »

I have a DID coming over a PRI.  Carrier is sending me the last 4 digits, in this case 2790.

In the system speedcall form I can program 2790 > 3000(voicemail hunt group) and when I call the DID I reach voicemail

If I program a speedcall pointed to an external number regardless of format 2790 > 7262116... or 2790 > 9726211... or 2790 > 99257262116... or 2790 > 919257262116.. my call does not go through.

What is the easiest way to accomplish this?

6

Mitel MiVoice Business/MCD/3300 / Re: Cannot backup Mitel 3300 ICP MCD 4.2

« on: June 24, 2015, 07:40:27 PM »

If you check the back up Call History and Voicemail boxes, then yes the embedded vm does go down during part of the back up process.

7

Mitel MiVoice Business/MCD/3300 / Re: Can't log into CXi

« on: June 10, 2015, 03:44:00 PM »

Can you putty into it?

I'd go for the reboot, then try to login again.

8

Mitel MiVoice Business/MCD/3300 / Re: Find a POTS line coming in on a T!

« on: June 03, 2015, 07:54:13 PM »

Run CCS TRACE ENABLE CONTINUOUS from the maintenance command window, then call the # and see what digits are being sent to the PBX

9

Mitel MiVoice Business/MCD/3300 / Re: Phone Stuck Downloading

« on: February 27, 2015, 12:48:06 PM »

Most likely the firmware on the phone is corrupt.

You can try factory defaulting it.  Unplug the phone and plug it back in while holding the down arrow key.  When configure phone comes up on the display select Yes.  Then select no no no etc. until you get to Tools and Features..select yes.  Then select no no no etc until you get to Restore Defaults, select yes.  Follow the prompts and the phone will reset.

10

Mitel Software Applications / UCA Softphone RED X

« on: September 24, 2014, 03:53:34 PM »

Have a user who works remotely and uses UCA.. he has a softphone set up and configured but when he tries to switch the active device on the UCA desktop client, the soft phone icon has a red X.  I did a screenshare with the user and checked the configuration menu within UCA and his SIP Softphone is enabled... he was set to use a headset for Mic/Speakers but I set those to system default and he still has the same issue. So my question is what else would cause this red X?

11

Mitel MiVoice Business/MCD/3300 / Re: Ringing You back on forwarded phone transfer

« on: August 15, 2014, 06:20:27 PM »

I believe you will need to set it to YES for both the phones and the trunks.

You won't hurt anything by changing it and giving it a try.

12

Mitel MiVoice Business/MCD/3300 / Re: Embedded VM issue

« on: August 01, 2014, 11:05:43 AM »

Thanks guys.

I suspect DB corruption as well.  For now I just deleted and re-added the two mailboxes that needed passcode resets..

13

Mitel MiVoice Business/MCD/3300 / Embedded VM issue

« on: July 31, 2014, 11:36:43 AM »

I have a simple request from a client, reset two embedded VM passcodes

When I try to reset the passcodes (via the user and device config form, or the VM Mailboxes form), and click save, I get an error, "No Matching Record Was Found"

This happens with both mailboxes I am trying to reset.  Any thoughts or troubleshooting steps would be greatly appreciated.

Thanks in advance,

14

MiVoice Office 250/Mitel 5000 / Re: "CNF CONFERENCE CALL"

« on: June 27, 2014, 06:25:32 PM »

Also Dwayne, I'm going to max out that timer, and see if that helps.  This could certainly also be the issue.., as I placed a few test calls today and wasn't able to duplicate the issue, but I didn't keep the "unsupervised conference" open for more than 5 minutes.

15

MiVoice Office 250/Mitel 5000 / Re: "CNF CONFERENCE CALL"

« on: June 27, 2014, 06:21:28 PM »

So that may be the key.  I've verified with the carrier that disconnect supervision is enabled, but their Forward Disconnect Delay Timer (this timer controls the amount of time voltage is taken off the line to signal a disconnect) was only set to 250ms.  I had them increase this time 750ms... but per your message it seems I should request to have it increased to 800ms.