Messages

16

Mitel Software Applications / Re: NuPoint Call Directory Call Flow Reports - Automated

« on: January 12, 2024, 11:10:06 AM »

I was able to write a bash script to copy the file and email it.
The script works as I hoped.

But...

I added it to the root crontab.  It worked.  Until it didn't.
It stopped working so I checked the crontab again and the entry for it was missing.
It appear that something overwrites the crontab. 

Any suggestions?

Ralph

17

Mitel Software Applications / Re: NuPoint Call Directory Call Flow Reports - Automated

« on: January 11, 2024, 09:44:23 AM »

I'm playing with it now.
I deleted the file to see if it resets overnight.

JohnP, after some internal discussions we another question though, would it be possible to connect to the database directly?
Do we know what database it's using?  i.e. Postgres, MySQL, etc?

Ralph

18

Mitel Software Applications / Re: NuPoint Call Directory Call Flow Reports - Automated

« on: January 11, 2024, 06:34:08 AM »

Oooo....   I like that.
Perhaps a crontab to copy the file to another directory, change the file name to the current date and then email.

I'll have to play with that a bit.

Thank you, John!

Ralph

19

Mitel Software Applications / NuPoint Call Directory Call Flow Reports - Automated

« on: January 08, 2024, 12:58:56 PM »

There's a very useful report in the NuPoint under Call Directory -->Reports-->View Call Flow Reports

My boss would like to see these reports daily.
The problem is, I have to reset the report the Call Flow Report daily in order to see the details for a single day.

Does anyone know of a way to automatically run the report daily, email it and then reset it?

Ralph

20

Mitel MiVoice Business/MCD/3300 / Re: Forwarding to EHDU

« on: January 04, 2024, 06:33:03 AM »

Thank you for sharing your solution, tstreets.
After reading your original post that's the first thing I though of was interflowing from an ACD Express group.
I'm glad that worked for you.

Ralph

21

Mitel MiVoice Business/MCD/3300 / Re: MXe-III Software load 10.0.2.23 Release level 6.0 SP 2 - Forward all calls

« on: November 30, 2023, 06:39:23 AM »

is it possible to have and extension auto forward to an external number - I set this up on my extension and it works if direct dialled but not if the pickup group is called.

If it works when called internally but not externally there could be a few reasons.
1) You need to change the COR of your trunks to allow them to dial out.
2) You need to change the COS to allow trunk to trunk calls.
3) The call may be being rejected by the outbound carrier because the caller ID being sent out as the originating caller doesn't belong to them.

I'd suspect the COR first.

Ralph

22

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300/MiVoice Business - Calls answering into on hold status

« on: November 30, 2023, 06:34:05 AM »

If you check the SMDR records you'll be able to see if someone else is picking up the call before answer.
I wouldn't suspect that.
You can also use the maintenance command STAT MLS <PLID> of the answering device. If the line say i_hold then the call is holding on that phone. If it says U_hold then it's on hold on another device.

My first guess though would be something in the SIP Peer configuration causing it.
You'll need to capture the SIP trace in order to find out.

Ralph

23

Mitel MiVoice Business/MCD/3300 / Re: Jabra Pro 930 Audio Issues MiVoice Business Console

« on: November 21, 2023, 06:34:54 AM »

When you said messed around with the settings do you remember if it was specifically in MiVoiceBusinessConsole or just the PC Settings?

It was the Jabra software settings on the PC.

I've always had good luck with Polycom.

Ralph

24

Mitel MiVoice Business/MCD/3300 / Re: Jabra Pro 930 Audio Issues MiVoice Business Console

« on: November 20, 2023, 06:33:54 AM »

Each time they receive a call in Mitel, they will answer it and the audio will cut out after 30 seconds then come back.

I'm assuming that means there's no audio for the first 30 seconds of the call and not it starts with audio and then cuts out for 30 seconds.
I've had that with a Jabra headset within the last 3 weeks.
I honestly don't know what I did to fix it other than I went into the settings and messed around with the settings trying to find anything that might have something to do with it sleeping.
I hate not understanding what I did to fix it but that's where I am with it.
For this reason I don't think I can ever recommend Jabra headsets.

Ralph

25

Mitel Software Applications / Mitel Soft Client

« on: November 03, 2023, 04:28:55 PM »

I was playing with a SIP client on my softphone to work through my MBG server.
As soon as my firewall admin opened up SIP ports we started getting hammered with people trying to connect.
That's too much of a security risk that my mangement doesn't want to take.

Question:
Is the MiCollab softclient SIP based or Minet?  We'd need Minet so we don't have to open up SIP ports.

I'm open to any other suggestions as well.

Thanks.
Ralph

26

Mitel Software Applications / Re: Mitel e911 Server

« on: November 03, 2023, 04:24:37 PM »

Let me add some clarification to my question.
I need to find a way that when a Teleworker WFH device dials 911 the PSAP gets the right address as in the user's home address.
I'd would like to maintain it myself.
Is there such a thing?

Ralph

27

Mitel MiVoice Business/MCD/3300 / Re: Lock/unlock a phone from another phone

« on: November 03, 2023, 06:29:40 AM »

We don't. As far as I know, the primary vMiVB is running in Night1 all the time. I guess I could do a day/night schedule. Would be nice if I could separate that out by zone or something, I need to put these phones in their own zone for CESID and CPN Substitution anyway.

You could put the phone in it's own tenant. You'd also have to put any phone that's going to be able to control day/night in the same tenant.  That shouldn't affect CESID or CPN as far as I know.

Ralph

28

Mitel MiVoice Business/MCD/3300 / Re: Voicemail setup on a multi user phone

« on: November 03, 2023, 06:27:03 AM »

You just create a Single Line appearance of an available DN on a phone. When I've had a similar situation, I just created a Single Line appearance & MWI key for User B's number, then create the mailbox and set the 1st Alternative ReRoute on the Single Line DN to VM.

That's how I've always done it.

Ralph

29

Mitel MiVoice Business/MCD/3300 / Re: Lock/unlock a phone from another phone

« on: November 01, 2023, 07:56:09 AM »

That's all a great idea, but this is not a set schedule, it needs to be able to be allowed/blocked on the fly.

Do have have a normal day/night schedule?
If not, then you could have a phone dial the day/night schedule to change the room's COR.

Ralph

30

Mitel MiVoice Business/MCD/3300 / Re: Lock/unlock a phone from another phone

« on: October 31, 2023, 06:34:37 AM »

How about this:
1) Set up an account code with a restricted COR/COS. - export it to CSV named "Restricted.csv".
2) Change the COR/COS to be unrestricted. - export it to CSV named "unRestricted.CSV".
3) Set up a schedule to upload the "Restricted.csv" file at start of times when it should be restricted.
4) Set up a schedule to upload the "unRestricted.csv" file at the start time when it should not be restricted.

You'll still have to use an account code but the schedule will change the COR/COS based on time so it can only be used during certain times of day.

Ralph