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Mitel Forums => Aastra - MiVoice Office 400 and MiVoice MX-One => Topic started by: baering on March 18, 2019, 10:31:25 AM

Title: Redirect to external Number in User Group
Post by: baering on March 18, 2019, 10:31:25 AM

Hello

I have a Scenario where i Have two people use one usergroup. It works internally and externally. However now I would like to add mobile Phones from an external carrier. So when I add a Rule to the Mitel6867i and set it to redirect to a mobile Phone it works internally. However when I call externally to the number it does not follow the rule and does not redirect the call. What could I change or what is the best emthod to include a mobile phone to a user group?

Cheers

Baer

Title: Re: Redirect to external Number in User Group
Post by: thz on March 18, 2019, 01:02:27 PM

Hi, sorry for my english ( I'm french)

Have you checked "Remain in user group if forwarded to an external destination" in the usergroup and in the permission set?

Thz

Title: Re: Redirect to external Number in User Group
Post by: bojo387 on April 04, 2019, 04:18:16 AM

Have you considered using    Mobile/external phone? An external/mobile number is linked to the internal user number which you can add to the User Group. But it requires a license per mobile/external terminal created.

BR/Bojo

Title: Re: Redirect to external Number in User Group
Post by: bojo387 on April 11, 2019, 10:19:54 PM

Quote from: bojo387 on April 04, 2019, 04:18:16 AM

Have you considered using    Mobile/external phone? An external/mobile number is linked to the internal user number which you can add to the User Group. But it requires a license per mobile/external terminal created.

BR/Bojo

Actually, thz's suggestion above is simpler. You just need to tick the setting in both UserGroup and the user's Permission Set as mentioned.