Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Incoming calls blink but, no ringing on recipiets phones

« on: January 28, 2011, 03:09:33 PM »

Thank you guys for all your help but, I was able to resolve this myself today.  Basically I had to take an analog phone and find the physical port for 8810, and enter the function code to cancel forwarding.  Once I did that everything was ok.

2

Mitel MiVoice Business/MCD/3300 / Re: Incoming calls blink but, no ringing on recipiets phones

« on: January 27, 2011, 04:58:17 PM »

When I do a locate feature extension on 8709 this is what I get back:

Card Type : 8 Port On Premise L                                                 
Circuit Location : 2 1 1 6                                                     
Extension : 8709                                                               
Active Features :                                                               
Message Waiting Lamp On                                                         
Callback Messages : 1

It doesn't look like it is doing any forwarding to me.

3

Mitel MiVoice Business/MCD/3300 / Re: Incoming calls blink but, no ringing on recipiets phones

« on: January 27, 2011, 08:49:12 AM »

The 8709 extension is doing the same exact thing in that it is only ringing 1 phone out of the 5 or 6 that should ring.  The other strange thig is that when outside calles rang on these phones it is programed on each phone extension to ring on buttons 4 & 6 but, on the one that works still it is ringing on button 1.  Furthermore, button 1 is the only button that is non-programable.  Very, very strange.

And yes the 8810 extension is logical so it can't be called directly.

4

Mitel MiVoice Business/MCD/3300 / Re: Incoming calls blink but, no ringing on recipiets phones

« on: January 26, 2011, 05:19:29 PM »

So this is what I have found out and still have no clue what is happening and how this changed!
In the voicemail system 8810 is assigned to "dial zero routing", 8809 doesn't exist, & 8709 is labeled buzzer which is a physical phone in our lobby that rings this same group.

In the phone system under the System Speed Call Assignment is 0 = 8810 & under Multiline By Assignment for each person that this normally rings to when 0 is dialed from the auto attendant they each have 2 keys programmed; button 3 multicall 8809 & button 4 multicall 8709.

To me this whole setup makes absolutly no sense at all and I apologize if this explanation doesn't make sense but, I am trying my best to describe it and more importantly get it resolved.

Thanks again for your help and patience

5

Mitel MiVoice Business/MCD/3300 / Re: Incoming calls blink but, no ringing on recipiets phones

« on: January 26, 2011, 04:40:39 PM »

I still can't find where the function is that defines Zero (0) so, I can't even explain what exactly it is!  It's more or less a speed dial as far as I can tell.
We have a Mitel 6510 UM voicemail system.

Not sure what you mean by the phones using a different tenant or interconnect restriction.

For a phone that isn't ringing here are the results:

IP Device ID:   57                                                             
Circuit Location : 1 3 1 57 1                                                   
Extension : 8721                                                               
Active Features :                                                               
MAC Address : 08:00:0F:1B:DA:99

6

Mitel MiVoice Business/MCD/3300 / Re: Incoming calls blink but, no ringing on recipiets phones

« on: January 26, 2011, 03:04:29 PM »

It is still not working.  It rings the phones like it is supposed to when I dial the cancel code + extension but, it does not work when calling from the outside and 0 is pressed.

7

Mitel MiVoice Business/MCD/3300 / Re: Incoming calls blink but, no ringing on recipiets phones

« on: January 26, 2011, 12:14:32 PM »

So I tried the cancel code + extension I can't call and it appears to ring all of the phones it normally does with no issues.
What does that mean exactly?

8

Mitel MiVoice Business/MCD/3300 / Re: Incoming calls blink but, no ringing on recipiets phones

« on: January 26, 2011, 11:05:32 AM »

Ok, so when I run the stat mls <plid> command all of them come up as idol status.

I also tried resetting the controller this morning and the issue is still occuring.  The reason for the O/S message is becuse the 4 digit extension is a logical extension, not a physical extension.

9

Mitel MiVoice Business/MCD/3300 / Re: Incoming calls blink but, no ringing on recipiets phones

« on: January 26, 2011, 08:49:34 AM »

Ralph,

Ok, I was able to telnet into it but, now it won't accept any menu options I select.  I see that maintenance is option 6 but, it does not seem to respond to anything I try and select.  Thoughts?

10

Mitel MiVoice Business/MCD/3300 / Re: Incoming calls blink but, no ringing on recipiets phones

« on: January 25, 2011, 05:14:51 PM »

If I use the username and password I nomally use to get in the system when I try telneting in it doesn't work.  Would you happen to know if there is a default username and password I need to use.

11

Mitel MiVoice Business/MCD/3300 / Re: Incoming calls blink but, no ringing on recipiets phones

« on: January 25, 2011, 03:10:13 PM »

Also, in the programming the keys are set to ring.

12

Mitel MiVoice Business/MCD/3300 / Re: Incoming calls blink but, no ringing on recipiets phones

« on: January 25, 2011, 02:04:38 PM »

Ralph,

When I test the multicall directly I get a message saying it is no longer in service which is very strange.

I went to the maintenance and for one of the phones that don't ring using the LOc ext <ext> command I do get the plid but, when I try the stat mls <plid> command I get an error.  I tried it with both with the numbers seperated and together.  So basically, stat mls 1 3 1 50 1.  It says: The command text as entered is incomplete.

I also was able to look at the status  of multicall and it is not busy or holding.

13

Mitel MiVoice Business/MCD/3300 / Incoming calls blink but, no ringing on recipiets phones

« on: January 25, 2011, 08:52:52 AM »

Hello All,

I am new to Mitel and I am experiencing a very strange issue.  Basically our system is setup so that when an incoming caller gets our auto attendant message they have the option of pressing 0 for further help.  0 is extension 8809 on our system and it is setup in such a way that when 0 is pressed the call rings 6 different phones but, this is not a hunt group.  Now all of a sudden what is happening is 1 of the 6 phones rings when 0 is pressed and the rest don't do anything.  After doing a little digging I can see where the stations that are supposed to ring have the multicall option programed for a certain soft button on their phone.  The other 5 phones still have the multicall button programmed on their phone.  I have not made any changes to this system at all and now this no longer works like it used to.  I really need help on this please!