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Mitel MiVoice Business/MCD/3300 / Incoming calls blink but, no ringing on recipiets phones
« on: January 25, 2011, 08:52:52 AM »
Hello All,
I am new to Mitel and I am experiencing a very strange issue. Basically our system is setup so that when an incoming caller gets our auto attendant message they have the option of pressing 0 for further help. 0 is extension 8809 on our system and it is setup in such a way that when 0 is pressed the call rings 6 different phones but, this is not a hunt group. Now all of a sudden what is happening is 1 of the 6 phones rings when 0 is pressed and the rest don't do anything. After doing a little digging I can see where the stations that are supposed to ring have the multicall option programed for a certain soft button on their phone. The other 5 phones still have the multicall button programmed on their phone. I have not made any changes to this system at all and now this no longer works like it used to. I really need help on this please!
I am new to Mitel and I am experiencing a very strange issue. Basically our system is setup so that when an incoming caller gets our auto attendant message they have the option of pressing 0 for further help. 0 is extension 8809 on our system and it is setup in such a way that when 0 is pressed the call rings 6 different phones but, this is not a hunt group. Now all of a sudden what is happening is 1 of the 6 phones rings when 0 is pressed and the rest don't do anything. After doing a little digging I can see where the stations that are supposed to ring have the multicall option programed for a certain soft button on their phone. The other 5 phones still have the multicall button programmed on their phone. I have not made any changes to this system at all and now this no longer works like it used to. I really need help on this please!