Recent Posts

21

Mitel MiVoice Business/MCD/3300 / Re: MItel 3300 integration to carrier 14 ip Ivr

« Last post by acejavelin on April 19, 2024, 09:50:47 AM »

So the call is going out the PRI to an IVR, then coming back in on the PRI to an LDN appearance? The caller ID will be based on what is sent by the IVR, which I assume is it is not sending anything which is why you are seeing the main number. I am not sure how you expect it to show the caller's extension unless I am misunderstanding the setup, from the Mitel's perspective, this is an external caller on a PRI channel and not an internal caller.

22

Aastra - MiVoice Office 400 and MiVoice MX-One / No Outgoing calls after upgrade to version7.0 SP1HF2

« Last post by robert.moore on April 19, 2024, 04:20:33 AM »

I have recently upgraded a site from version 4 to version 7.0 SP1HF2 . which had Sip trunks working fine with Gamma. After the upgrade , Incoming calls are ok but no outgoing calls .
Anybody come across this on SP1 hotfix 2?

23

Mitel MiVoice Business/MCD/3300 / MItel 3300 integration to carrier 14 ip Ivr

« Last post by labarrdon on April 18, 2024, 07:27:52 PM »

I am setting up the dial zero from the mitel to route to a fourteen ip ivr over the existing pri circuit.
Testing---customer dials 0=speedcall 141415 and i have these digits built to route over the existing pri. The Ivr picks up and it responds to voice commands. The caller says front desk it routes the call to the front desk console ldn, but i need it to show the guest room, it is showing the main number of the hotel.
I have messed with cos and the pri setting

24

Mitel MiVoice Business/MCD/3300 / Re: guide:How to capture CCS trace to file

« Last post by lundah on April 17, 2024, 01:58:46 PM »

I wonder if there's a way to pipe it directly to a file on the MiVB?

25

Mitel MiVoice Business/MCD/3300 / guide:How to capture CCS trace to file

« Last post by pmhaynes on April 17, 2024, 08:12:05 AM »

Needed to do this due to a ccs trace to the window causing the browser to crash. Can't leave it open all day.
Mitel advised to do the following instead and so far seems to work a treat.
Thought I'd post it here to be helpful to the community.

https://phonesystemhelp.info/how-to-capture-ccs-trace-to-file/

26

Mitel Software Applications / Re: Nupoint

« Last post by lundah on April 16, 2024, 05:03:55 PM »

So there is. HO2683, and it's a slightly different method of creating the mailbox data report that I referenced in my method. You still have to generate a text file and search for the match within it.

27

Mitel Software Applications / Re: Nupoint

« Last post by johnp on April 16, 2024, 04:51:32 PM »

There is a knowledge base article on this

28

Mitel Software Applications / Re: Nupoint

« Last post by lundah on April 16, 2024, 02:33:12 PM »

Easiest way I know is to capture a mailbox report and then search in the resulting text file.

What I mean by that is SSH into the NuPoint text console, select Reports. Run a Mailbox Data report to the console (screen), capture that output, then search for your DN's in the output.

29

Mitel Software Applications / Nupoint

« Last post by miteltech6 on April 16, 2024, 01:47:42 PM »

We have 2 extensions assigned to a MB as alternate, how can we find out which Mb it

30

Mitel MiVoice Business/MCD/3300 / Re: Embedded VM - no new messages in Operator mailbox

« Last post by lundah on April 16, 2024, 09:26:07 AM »

Forgot to mention, it's running MiVB 9.3, I've already tried a reboot and a DB backup/restore.