Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mszodiac on March 15, 2016, 02:09:27 PM

Title: SDS Error "Failed to synchronize <DND> with <"network element name/IP>
Post by: mszodiac on March 15, 2016, 02:09:27 PM

Hi Everyone,
  I've got one SDS error on a 3300 ICP, that, for the life of me, cannot figure out how to clear.

The SDS sharing is in a cluster with 2 members.  The SDS error is:
SDS Error "Failed to synchronize <DND> with <"network element name/IP> (1 / (total 160)).

Any idea what this vague error means? I only know it's Do Not Disturb.

Thanks!

Title: Re: SDS Error "Failed to synchronize <DND> with <"network element name/IP>
Post by: ralph on March 16, 2016, 08:14:00 AM

If you can figure out which phone is associated with the DND check to be sure that it is resilient.

Ralph

Title: Re: SDS Error "Failed to synchronize <DND> with <"network element name/IP>
Post by: mszodiac on March 17, 2016, 01:32:38 PM

Hi Ralph.  I did a "STAT FEATURE EXTENSION" on 60 phones and none of them had DND feature enabled.  I also exported the multiline key assignment form, and none of the phones had a DND key.

I'm puzzled.

Title: Re: SDS Error "Failed to synchronize <DND> with <"network element name/IP>
Post by: ralph on March 17, 2016, 01:56:52 PM

Is that in the SDS error logs or from maint and software logs?

Ralph

Title: Re: SDS Error "Failed to synchronize <DND> with <"network element name/IP>
Post by: mszodiac on March 17, 2016, 04:01:04 PM

It's from the maintenance and software log.

Title: Re: SDS Error "Failed to synchronize <DND> with <"network element name/IP>
Post by: ralph on March 17, 2016, 08:52:47 PM

The remote node or local node?

Ralph

Title: Re: SDS Error "Failed to synchronize <DND> with <"network element name/IP>
Post by: mszodiac on March 19, 2016, 12:25:12 PM

It's a local node.

Title: Re: SDS Error "Failed to synchronize <DND> with <"network element name/IP>
Post by: ralph on March 19, 2016, 01:39:09 PM

What do the logs say on the remote node?

Ralph

Title: Re: SDS Error "Failed to synchronize <DND> with <"network element name/IP>
Post by: mszodiac on March 21, 2016, 12:17:42 PM

There's no logs pertaining to DND on the remote node.

Title: Re: SDS Error "Failed to synchronize <DND> with <"network element name/IP>
Post by: ralph on March 22, 2016, 08:08:29 AM

Can you do another sync, export both the local logs and remote node logs to a CSV file and post them here?
I'd like to take a look at them.
Delete anything that's not related to the sync.

Ralph

Title: Re: SDS Error "Failed to synchronize <DND> with <"network element name/IP>
Post by: mszodiac on March 30, 2016, 01:13:08 PM

Hi Ralph! Thanks for all your replies.  I really appreciate it.

I disabled/renabled SDS on the local and remote node.  Did another sync and...  the DND error is gone!

I'm puzzled by this since I've tried the steps above a few times before opening this thread.