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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: irongladiator on November 14, 2014, 04:51:45 PM

Title: UC360 Factory Reset
Post by: irongladiator on November 14, 2014, 04:51:45 PM
Hello all,
I got a UC360 that no one knows the password to in order to gain access to the "Advanced" settings. (I need to do a Factory Reset) Does anyone know if there is an way to do a factory reset with maybe a specific button press on bootup? Or if there is some other way?

Thanks,
-Iron
Title: Re: UC360 Factory Reset
Post by: irongladiator on November 14, 2014, 06:20:28 PM
**UPDATE**
Ok so I reached out to Mitel and they said that no one has ever asked this question. Apparently I was the first. The Mitel guy asked his engineering group and they said to do this: (See Picture)

(http://i583.photobucket.com/albums/ss280/2005_KJ_Owner/UC360FactoryReset.jpg)

I have done this and it worked like a champ! Though one wonders why this is not in the manual.

Thanks,
-Iron
Title: Re: UC360 Factory Reset
Post by: fcutler on April 09, 2015, 07:42:20 PM
Thank you for this post, I just had to do this myself. I thought I had recorded the PW somewhere but couldn't find it, doh!
Title: Re: UC360 Factory Reset
Post by: fcutler on April 10, 2015, 12:02:42 PM
irongladiator,

I believe the unit I have is a newer model. I'm still getting prompted for a password in the advanced settings. Did the factory reset on the model you pictured clear this password?
Title: Re: UC360 Factory Reset
Post by: irongladiator on April 10, 2015, 01:27:58 PM
Quote from: fcutler on April 10, 2015, 12:02:42 PM
irongladiator,

I believe the unit I have is a newer model. I'm still getting prompted for a password in the advanced settings. Did the factory reset on the model you pictured clear this password?

Hi fcutler,
I know the default password is "admin". Can I assume you tried that?

Thanks,
-Iron
Title: Re: UC360 Factory Reset
Post by: fcutler on April 10, 2015, 05:09:49 PM
Iron,

You should assume that, but, I actually had not. Right after I posted I remembered there was a default password. I've been looking for the correct documentation where it is listed but your reply has helped. That was the password, thanks!

Forrest
Title: Re: UC360 Factory Reset
Post by: irongladiator on April 10, 2015, 05:33:21 PM
Quote from: fcutler on April 10, 2015, 05:09:49 PM
Iron,

You should assume that, but, I actually had not. Right after I posted I remembered there was a default password. I've been looking for the correct documentation where it is listed but your reply has helped. That was the password, thanks!

Forrest

fcutler,
That's good to know!

Thanks,
-Iron
Title: Re: UC360 Factory Reset
Post by: VinceWhirlwind on November 24, 2015, 07:49:20 PM
Quote from: irongladiator on November 14, 2014, 06:20:28 PM
**UPDATE**
Ok so I reached out to Mitel and they said that no one has ever asked this question. Apparently I was the first. The Mitel guy asked his engineering group and they said to do this: (See Picture)

(http://i583.photobucket.com/albums/ss280/2005_KJ_Owner/UC360FactoryReset.jpg)

I have done this and it worked like a champ! Though one wonders why this is not in the manual.

Thanks,
-Iron

Awesome - and here was me foolishly going through the EG & and Admin & UG thinking RTFM would be the solution....
 
Thanks for this. My headache is gone.
Title: Re: UC360 Factory Reset
Post by: irongladiator on November 27, 2015, 11:23:03 AM
VinceWhirlwind,
Not a problem, I knew it was a only matter of time before someone else stumbled across the same thing in wanting to know how to do a simple "Factory Default". Glad it helped!

Thanks,
-Iron