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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: reval on May 06, 2012, 09:14:58 AM

Title: Attendant Status Return to Absent - Mitel Console
Post by: reval on May 06, 2012, 09:14:58 AM

Hi Friends,
we have a MXeIII with a console. Although I've changed Programmed Service to OFF, sometimes attendant console status changed to Absent and CP to Night1 !!!

What is wrong with the console ? Is it possible to prevent console to change CP mode and Attendant Status ?

Title: Re: Attendant Status Return to Absent
Post by: ralph on May 06, 2012, 07:21:18 PM

Check it's Class of service.
There is an "Attendant Busy Out" timer.   The default is 10 minutes.
If an attendant doesn't make or answer a call within the timer limits the system puts the attendant as absent.  If it's your last attendant then the system will be put into night 1 mode.

Ralph

Title: Re: Attendant Status Return to Absent - Mitel Console
Post by: reval on May 06, 2012, 10:36:54 PM

Thank you very much Ralph for your prompt help

Title: Re: Attendant Status Return to Absent - Mitel Console
Post by: Mattmayn on May 07, 2012, 09:31:58 AM

If you change that timer to 1440 it will disable the feature.

Title: Re: Attendant Status Return to Absent - Mitel Console
Post by: Miss Farhad on July 24, 2018, 03:12:45 AM

1440! :) thank you so much .