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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Muhman on March 25, 2022, 07:55:48 AM

Title: IVR Agent Queue message
Post by: Muhman on March 25, 2022, 07:55:48 AM

Good Afternoon

I am looking for a way how i can tell IVR to display message if calls are waiting in a agent queue and no agent is available to pick it up for example

IF i am calling a nummber and go trough the options to the relavent queue and X agents are busy or logged out due to any issues then i need a message to be played as alternative

IS that sometihing i need to put on the queue Agent workflow ? like rulle or something else ?

Thanks

E

Title: Re: IVR Agent Queue message
Post by: ZuluAlpha on March 28, 2022, 03:06:01 PM

If all agents are logged out you'd be looking for the "Path Unavailable Destination" in the ACD Path form which you can send to a voicemail or voicemail greeting for info.

Title: Re: IVR Agent Queue message
Post by: Muhman on April 07, 2022, 08:09:50 AM

Quote from: ZuluAlpha on March 28, 2022, 03:06:01 PM

If all agents are logged out you'd be looking for the "Path Unavailable Destination" in the ACD Path form which you can send to a voicemail or voicemail greeting for info.

Thanks for reply andappologes for late reply. been a heck of few weeks.

I will keep that in mid for next setup