Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jnickrand on April 30, 2021, 03:27:41 PM

Title: Phone drops call
Post by: jnickrand on April 30, 2021, 03:27:41 PM

We have two users who sit next to each other.  They both have experienced the following issue however it happens to one of them 4-5 times a day and the other only a couple times a week.

When these users are on the phone sometimes they the call gets dropped and the phone display says "Out of Service.  This only last for a few seconds and then the phone is back up.  The phone does not reboot during this process.

Any ideas what may be causing this?

Title: Re: Phone drops call
Post by: acejavelin on April 30, 2021, 05:39:22 PM

Anything in the system logs? I am guessing not, or just seeing disconnect/reconnect?

My gut tells me connectivity though... Test connectivity from the PBX to the phone.

Title: Re: Phone drops call
Post by: lundah on April 30, 2021, 06:03:13 PM

What model phone? What platform? What software release? You don't provide much detail.

Title: Re: Phone drops call
Post by: jnickrand on May 03, 2021, 03:31:25 PM

Phone is a 6910

System
MiCollab 9.2.0.104-01
Mitel Standard Linux 11.0.73
OVA 9.2.0.104