Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mitelrvtd on October 29, 2019, 01:34:45 PM
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Agents in our call center have 5320e phones and we would like to disable the ability to change the ringer volume, so they don't turn it all the way down..
Is there any option to set a specific volume for the ringer and not allow the user to change it?
Thank you
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Maybe the COS : Handset Volume Adjustment Saved
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It looks like that one is for handset volume but thanks for pointing it out as I'm sure it will come up.
As far as I have found it isn't possible.
Here they are having the same issue as us where call center staff turn down the volume.
https://community.spiceworks.com/topic/1391000-restricting-mitel-5320-ring-volume-options
It was also stated somewhere else as "3300 supports the volume key method (must be actively ringing) and via the Superkey menu, a key cannot be programmed with a preset level."