Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mvaughn on April 15, 2019, 12:39:25 PM

Title: Hunt Group - I will wait
Post by: mvaughn on April 15, 2019, 12:39:25 PM

We currently have 16 TNs for our teletime server and have roughly 400 employees. At 5 o'clock when everyone clocks out obviously several employees will get a busy signal. Is there a way through Class of Service to have these calls automatically go to I will wait instead of presenting a busy signal?

thanks

Title: Re: Hunt Group - I will wait
Post by: ZuluAlpha on April 16, 2019, 04:03:39 PM

I'm restating to make sure I understand:

At 5pm all, or most, employees calls the teletime server to clock out, but there are only 16 paths to accommodate the load?

Title: Re: Hunt Group - I will wait
Post by: acejavelin on April 16, 2019, 08:25:42 PM

Why wouldn't you just let them camp-on to the group... Or make the 16 TN's a Ring Group and with a longer Call Queue timer?

Honestly... 16 lines for 400 employees to use at the same time seems... umm... incredibly inefficient.