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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: lordheetsink on March 30, 2021, 01:56:47 PM

Title: how to transfer an active call to a voicemail box??
Post by: lordheetsink on March 30, 2021, 01:56:47 PM

we use an Office 250 and we have a few general mailboxes for specific STAR applications. no handset associated with the extension. can you transfer an active call to a STAR voice mail box? We get errors when we attempt this.

thanks in advance!

Title: Re: how to transfer an active call to a voicemail box??
Post by: DND ON on March 30, 2021, 04:26:23 PM

Press the Voice Mail key, not the transfer key. Enter mailbox number, hang up.

Title: Re: how to transfer an active call to a voicemail box??
Post by: acejavelin on March 30, 2021, 10:33:43 PM

Remember your Voicemail Key is not your Message key... The Voicemail key should be a DSS/BLF of the Voicemail Application's extension.

Title: Re: how to transfer an active call to a voicemail box??
Post by: lordheetsink on March 31, 2021, 02:22:04 PM

thanks! we use a soft key to an application for voicemail, not either of the physical buttons on the 5320 handset.

using that with the caller on the line does the trick.