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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: PLobaugh on April 12, 2019, 11:00:41 AM

Title: ACD Hunt groups and DND
Post by: PLobaugh on April 12, 2019, 11:00:41 AM

The past few days i've started getting a lot of notices from users in a 2 tiered hunt group setup that they're going into DND after missing a call. I've never heard this complaint before, but upon looking into it am i correct in that if a member of a hunt group misses a call right before it gets 'recalled' to another destination (tier 2 in the HG) that rep goes into DND? And if this is the case, is there a way to turn this off?

Title: Re: ACD Hunt groups and DND
Post by: Tech Electronics on April 12, 2019, 12:00:28 PM

PLobaugh,

Sure, just make sure that the ACD Agent No Answer - DND Message Number is set to 0.

Thanks,

TE

Title: Re: ACD Hunt groups and DND
Post by: PLobaugh on April 12, 2019, 03:08:57 PM

Ah, easy peasy. Thank you.