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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: Makophin on January 25, 2019, 11:51:04 AM

Title: Soft features cleared on system reset/reboot?
Post by: Makophin on January 25, 2019, 11:51:04 AM

Is there a list of which, if any, user-controlled soft features that might be cleared when the system performs a scheduled reset?  It seems like some things like call forwarding, DND, and night mode might be changing, perhaps as a result of a system reboot.

Title: Re: Soft features cleared on system reset/reboot?
Post by: acejavelin on January 25, 2019, 01:00:48 PM

Quote from: Makophin on January 25, 2019, 11:51:04 AM

Is there a list of which, if any, user-controlled soft features that might be cleared when the system performs a scheduled reset?  It seems like some things like call forwarding, DND, and night mode might be changing, perhaps as a result of a system reboot.

A system reboot should not change any of these settings.

Title: Re: Soft features cleared on system reset/reboot?
Post by: Makophin on January 29, 2019, 05:03:39 PM

Thanks, Acejavelin.

I'll do some more testing and see if I can figure out what's happening.  Primary issue is that the receptionist puts the system in night mode, and in the morning it's been toggled back to daytime.  We're not using any scheduled processes that would account for this.

Title: Re: Soft features cleared on system reset/reboot?
Post by: Tech Electronics on January 29, 2019, 07:50:03 PM

Makophin,

You should be able to look into the system logs and see this.

Also, a MiVoice Office Application Server, Phone Manager, is able to change the System Day/Night service too.

Look under the Administrator flag to see who is set.

Thanks,

TE


Sent from my iPhone using Tapatalk

Title: Re: Soft features cleared on system reset/reboot?
Post by: DND ON on January 30, 2019, 07:35:27 AM

Are you performing a scheduled database save prior to the scheduled reset?