Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: coastaldetox on January 16, 2019, 09:57:49 AM

Title: Transfer to Hunt Group - recall to originating station
Post by: coastaldetox on January 16, 2019, 09:57:49 AM

There may be a simple answer for this but I just can't seem to get it to work.

Simply put, an existing call needs to be transferred to a small hunt group whose member phones may be on lengthy calls and may be unable to answer a new call. I need the call to recall to the extension who originated the transfer so a human decision can be made on how to re-route the call.

The hunt group (4000) is being transferred to directly (to ring or hold... doesn't matter) and its members (P0008) are both 53xx phones and Hot Desk profiles.

If I hard code a recall destination, the timer sends it there and if I set the recall to itself or NONE, it rings indefinitely. There are no forwarding paths or applications involved.

Title: Re: Transfer to Hunt Group - recall to originating station
Post by: DND ON on January 16, 2019, 01:00:34 PM

Hunt group calls will only recall to the hunt group recall destination, when the recall timer expires. If there is no recall destination defined, calls will remain in queue until answered or abandoned.

Title: Re: Transfer to Hunt Group - recall to originating station
Post by: coastaldetox on January 16, 2019, 02:05:53 PM

Thanks. I figured there was a simple explanation....