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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: jmarcwsp1 on October 03, 2017, 04:19:59 PM

Title: MiVoice Office 250 ACD solution
Post by: jmarcwsp1 on October 03, 2017, 04:19:59 PM

Is CSM still the best solution?  Does it offer Whisper Coaching?

Title: Re: MiVoice Office 250 ACD solution
Post by: jmarcwsp1 on October 04, 2017, 05:08:50 AM

Is the MiContact Center Office the replacement for CSM- Customer Service Manager aka Contact Center Suite?

Title: Re: MiVoice Office 250 ACD solution
Post by: 619Tech on October 06, 2017, 02:40:28 PM

Use CSM with Office 250 (HX)
Use MiCC with Business (3300)

Title: Re: MiVoice Office 250 ACD solution
Post by: jmarcwsp1 on October 06, 2017, 02:43:30 PM

Its my understanding that CSM is no longer available as a new package.

Title: Re: MiVoice Office 250 ACD solution
Post by: Tech Electronics on October 07, 2017, 10:07:54 AM

jmarcwsp1,

They are moving all of the CSM functions over to Phone Manager to have an All-In-One solution; at least that is the plan as I understand it.

Thanks,

TE

Title: Re: MiVoice Office 250 ACD solution
Post by: NTEDave on October 12, 2017, 08:00:25 AM

In the UK CSM is now known as MiContact Centre Office.

But they are Moving it to Mitel Phone Manager, you can already get the Historical Reports so they are about a quarter of the way there.